Head of Operations

Head of Operations – Trade Mastermind Group

Salary: £75,000–£95,000 per annum + Performance-Related Bonus

Location: Peterborough, Cambridgeshire – Head Office

Job Type: Full-Time, Permanent

About Trade Mastermind

Trade Mastermind Group is a fast-growing UK business education and services organisation, supporting thousands of business owners to develop, grow and scale successful companies.

With over £25 million in annual sales and multiple businesses operating within our group, we are entering an exciting phase of growth and are looking to appoint an experienced Head of Operations to strengthen business performance and support our continued expansion.

The Opportunity

We are seeking a commercially astute, hands-on Head of Operations to bring together our Sales, Marketing, Finance and Customer Service/Service Delivery functions.

Working closely with the CEO and senior leadership team, you will ensure departments operate efficiently, communicate effectively and remain accountable for delivering shared business objectives.

You will oversee the operational processes connecting lead generation, sales conversion, customer payments, onboarding and service delivery, identifying opportunities to improve efficiency, profitability and customer experience.

This is a senior leadership position suited to someone who combines strategic thinking with practical execution and thrives in a fast-paced, commercially driven environment.

Key Responsibilities

• Drive alignment across Sales, Marketing, Finance and Customer Service/Service Delivery, ensuring effective communication and accountability.
• Develop and implement operational strategies, processes and systems that improve efficiency and support business growth.
• Oversee the end-to-end customer journey, ensuring seamless transitions between departments from initial enquiry through to service delivery and retention.
• Work closely with Sales and Finance to improve revenue visibility, payment processes, cash collection and customer account management.
• Establish and monitor operational KPIs, identifying opportunities to improve commercial performance, profitability and customer satisfaction.
• Identify operational inefficiencies and bottlenecks, implementing practical solutions to improve productivity.
• Strengthen CRM utilisation, reporting accuracy and operational visibility across the business.
• Work with departmental leaders to improve performance, resolve operational challenges and deliver strategic priorities.
• Support the CEO and senior leadership team in implementing business improvements and preparing the organisation for continued expansion.

The ideal candidate will have

We are looking for a confident, commercially driven operational leader with a proven track record of improving business performance across multiple departments.

• Significant experience as a Head of Operations, Operations Director or in a similar senior leadership position.
• Proven experience working across multiple business functions, particularly Sales, Marketing, Finance and Customer Service/Service Delivery.
• Strong commercial understanding of revenue generation, cash flow, customer retention and operational profitability.
• Demonstrable experience improving operational processes, systems and business efficiency.
• Experience establishing KPIs, performance reporting and departmental accountability.
• Strong leadership skills with the ability to influence and challenge senior stakeholders.
• Excellent analytical, organisational and problem-solving abilities.
• Experience using CRM platforms, operational dashboards and business reporting systems.
• Confidence working directly with CEOs and senior leadership teams in fast-paced environments.

Experience within a multi-million-pound business, high-growth organisation, business education, consultancy or service-based environment would be particularly advantageous.

Why Join Trade Mastermind Group?

This is an opportunity to join an ambitious, rapidly growing organisation where you will have the autonomy and responsibility to make a measurable impact.

Working directly with the CEO and senior leadership team, you will play a central role in strengthening operational performance and creating the structure needed to support the group's continued growth.

What We Offer

• Competitive salary of £75,000–£95,000 per annum.
• Performance-related bonus.
• Birthday off.
• Private healthcare.
• Company pension scheme after three months of service.
• Senior leadership responsibility and direct exposure to executive decision-making.
• Opportunity to shape and improve operational performance across the organisation.
• Genuine autonomy to implement improvements and drive change.
• Professional development and career progression within a growing organisation.

Apply Now!