Head of Outbound

Are you an experienced ecommerce operations leader? Can you build and inspire teams to deliver exceptional service and performance? Do you have the vision to drive operational excellence, change and continuous improvement?

Here at GXO we are looking for a Head of Outbound Operations for our ASOS site in Barnsley. You will take responsibility for one of the most critical functions within a fast-paced eCommerce fulfilment operation. Leading a team of Senior Operations Managers and operational leaders, you'll be accountable for outbound performance across all shifts, ensuring service, safety, quality and productivity targets are consistently achieved. As a key member of the Site Leadership Team, you'll play a pivotal role in driving operational excellence, continuous improvement, people development and customer satisfaction while supporting the long-term strategic growth of the operation.

This is a full time, permanent, position working Monday to Friday,08:00 to 16:00, however will require some flexibility with days and hours – this is logistics after all!

Pay, benefits and more

We’re looking to offer a salary of up to £80,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance £505 per month, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day

• Lead outbound operations across all shifts, ensuring service levels, KPIs and customer expectations are consistently achieved
• Develop and coach Senior Operations Managers, building a high-performance culture and strong succession pipeline
• Monitor operational, financial and people performance, driving productivity and cost improvements
• Build strong relationships with ASOS stakeholders and represent operations at governance and review meetings
• Champion safety, continuous improvement and operational excellence across the outbound function

What you need to succeed at GXO

• Significant senior leadership experience within a large-scale warehousing, logistics or fulfilment operation
• Proven ability to lead large teams, drive operational performance and deliver customer-focused results
• Strong commercial and financial awareness, including budget management, productivity and labour planning
• Experience driving change, continuous improvement and operational excellence programmes
• IOSH Managing Safely or equivalent Health & Safety knowledge, with a strong commitment to creating a safe working environment

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer.

We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.