Heat Networks Manager

As Heat Networks Manager at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements.

This role is ideal for someone already working within a property management organisation who has a good working knowledge of the industry and is looking to take the next step in their career by specialising in heat networks. You may already have exposure to areas such as service charges, utilities, billing or customer accounts and be looking for an opportunity to develop your knowledge and become a specialist within the heat network function.

You don't necessarily need to be a heat network specialist from day one. We're looking for someone who understands the property management environment, can bring relevant transferable knowledge and is keen to develop their expertise in this specialist area.

Where is the role based?

You'll be working full time at our offices in Hoddesdon, EN11 0DR

Key Responsibilities

• Respond to customer queries about the financial position of their district heating accounts.
• Assisting our property services team in relation to lease reviews and tribunal preparations
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from the billing agent into RMG's processes.
• Attend meetings with key clients to discuss ongoing issues and plans for resolution.
• Provide training and coaching to colleagues around the completions processes.
• Offer an escalation path to assist internal and external customers with complex queries/problems.
• Follow and adhere to company processes, procedures, and policies.

Essential Skills and Experience

• Previous experience working within property management/managing agent
• Being able to read a lease agreement
• Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level).
• High level of attention to detail and strong time management skills.
• Excellent communication skills, with the ability to provide consistent high-level customer service to both internal and external customers.
• Ability to make decisions independently and collaboratively, based on reasoned arguments and supported by evidence.

Preferred Qualifications

• Member level TPI (the property institute)
• Working knowledge of the Heat Network Regulations or the wider utilities sector

Our benefits

• A 37.5-hour working week with a competitive salary.
• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers!