Hotel Services Supervisor Porter, Patient Dining, Domestic
Job summary
Applicants must have previous experience in a supervisory role within a domestic, housekeeping, facilities, healthcare, or similar environment. The successful candidate must be able to lead and support a team, maintain high standards of cleanliness, and ensure compliance with Infection Prevention and Control (IPC), Health and Safety, COSHH, and Trust policies and procedures.
Excellent communication, organisational skills, attention to detail, reliability, and timekeeping are essential. Candidates must also be willing and able to work afternoon shifts, including weekends and bank holidays, as required by the service. Flexibility is essential, as the role includes working afternoon shifts, weekends, and bank holidays as required by the service.
Main duties of the job
As a Domestic Afternoon Supervisor, you will be responsible for leading and supporting a team of Domestic Assistants to ensure high standards of cleanliness are maintained across clinical and non-clinical areas. You will oversee daily cleaning operations, allocate workloads, monitor performance, and provide guidance to staff to ensure services are delivered efficiently and in accordance with Trust standards.
You will play a key role in ensuring compliance with Infection Prevention and Control (IPC) requirements, Health and Safety legislation, COSHH regulations, and local policies and procedures.This includes carrying out quality audits, addressing cleaning concerns, responding to service requests, and ensuring any risks or hazards are reported and managed appropriately.
Working closely with ward managers, clinical teams, and facilities colleagues, you will help create a safe, clean, and welcoming environment for patients, visitors, and staff. You will be expected to lead by example, promote excellent customer service, support staff development, manage attendance and performance issues where required, and contribute to continuous service improvement.
We are looking for a reliable and motivated individual with strong leadership, communication, and organisational skills. The successful candidate will demonstrate excellent attention to detail, effective problem-solving abilities, good timekeeping, and a commitment to delivering high-quality services.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.
Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/
Qualifications · Essential
General education to include Maths and English at GCSE level or equivalent
Desirable
NVQ qualification in Customer Service
Experience · Essential
Understanding of relevant health and safety requirements An understanding of people's equality, diversity and rights. Experience of customer service roles
Desirable
Previous healthcare/NHS experience Previous supervisory experience Communication &
Skills · Essential
Ability to work on own initiative and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
