Implementation Senior Lead - P2P

Would you like to play a key role in helping NHS organisations adopt services successfully and get the greatest value from working with NHS Shared Business Services?

We’re looking for an Implementation Senior Lead to join our Implementation Team. You’ll provide high-quality implementation support across key finance workstreams, combining process expertise, client engagement and project delivery skills to support successful onboarding and ongoing client partnerships.

The Implementation Team covers Client Onboarding, Data & Technology, Client Success, Mergers & Reconfigurations and Strategic Delivery, with colleagues working across these areas. You’ll join a collaborative and supportive team with strong cross-functional working, partnering with clients, project managers and operational teams to develop effective solutions, share best practice and deliver a responsive service. You’ll work with a high level of independence and may also support, coach or mentor Implementation Leads.

The role is based in Leeds and follows a Hybrid Variable working arrangement. It will involve national travel.

What you'll be doing

• Lead process impact workshops and walkthroughs, explaining NHS Shared Business Services systems, processes and best practice to clients.
• Establish local processes, transaction volumes and data requirements, using client data to support process design and informed decision-making.
• Develop integrated process solutions that reflect NHS Shared Business Services systems, best practice and clients’ local business needs.
• Act as a key point of contact for clients and Implementation Leads, resolving escalated queries and providing training, guidance and specialised support.
• Support project scope, milestones, risks, issues, reporting, cutover planning and stabilisation activities in collaboration with project managers and operational teams.
• Contribute to continuous improvement, implementation products and best-practice toolkits, while coaching and supporting Implementation Leads.

What you’ll bring

• Strong Excel skills, with the ability to manipulate, interpret and present data.
• Knowledge of NHS Shared Business Services processes, financial approval workflows and the operational context of NHS organisations.
• Experience of relevant Oracle applications and financial or procurement systems.
• The ability to plan, organise and structure your work to meet deadlines across multiple client assignments.
• Project delivery experience, with effective problem-solving, decision-making and risk-management skills.
• A client-focused and adaptable approach, including professionalism and sensitivity when supporting organisations and colleagues through change.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Leeds

Security Clearance Level: DBS

Internal Recruiter: Alex

Salary: Upto £45,000

Benefits: 25 days annual leave with the option to buy additional days, pension, life assurance,

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.