Inbound Sales Administrator
Inbound Sales Administrator
Hunmanby, North Yorkshire | Full-time, Permanent | On-site
Deep Sea Electronics (DSE) is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents and customers in more than 150 countries, we supply our products both directly from our UK head office and through a well-established international distributor network.
We are looking for an organised and customer-focused Inbound Sales Administrator to join our Sales team at our Hunmanby headquarters. This is a great opportunity for someone who enjoys a fast-paced environment and takes pride in going above and beyond for customers, both internal and external.
The Role
Reporting to the Sales Office Supervisor, you will be the connecting piece between our customers and our Business Development Managers (BDMs). From processing orders and preparing export documentation to handling enquiries and maintaining customer records, you will play a key part in making sure our customers receive high-quality products, delivered on time.
Key responsibilities include
- Handling service-related and customer orders, including processing and dispatching goods and providing information on stock availability, delivery dates and pricing
- Acting as the first point of contact for sales enquiries, passing requests to the relevant BDM or distributor
- Supporting BDMs with the production of quotations
- Responding promptly and efficiently to daily sales enquiries via phone, email, MS Teams and our online portal
- Setting up and maintaining accurate customer account details in our ERP system
- Preparing export documentation in line with HMRC customs procedures
- Processing customer requests for online store approval and monitoring the resulting sales orders
- Liaising with Production, Quality, Dispatch and Accounts to ensure orders are delivered accurately and on time
- Identifying potential business opportunities through day-to-day customer conversations and passing them to the BDM team
- Supporting management with reports and information requests, and helping in other areas of the business as required
About You
We’re looking for a confident communicator with excellent attention to detail who enjoys helping customers and working as part of a team.
You will have
- Experience in a customer service, administration or similar role
- Excellent interpersonal and communication skills
- A well-organised, methodical approach with strong attention to detail
- The ability to multi-task and prioritise in a busy environment
- A team-player attitude
It would be great if you also have
- Sales order processing experience
- Export or import knowledge
- Call centre experience
- Knowledge of the power generation or manufacturing sector
- Proficiency in MS Office and ERP systems
- Experience of improving business process efficiency
- GCSE English and Maths at Grade C / 4 or above (or equivalent)
Important Information
Due to the known consignor duties carried out in this role, the successful candidate will need to provide a five-year work history, including confirmation of dates from previous employers. A satisfactory basic DBS check will also be required.
Why Join DSE?
At DSE, you’ll be joining a collaborative and innovative global business where you’ll play a direct role in customer satisfaction while developing your career in a supportive environment.
Benefits include
- 25 days holiday + Bank Holidays
- Flexible holiday scheme
- Bupa Healthcare & Life Assurance
- Enhanced maternity and paternity pay
- 5% employer pension contribution
- Company-wide annual bonus scheme
