Junior Content Designer

Licensed sponsor London Contract Posted 1 day ago

Location: Any Core HQ - Birmingham, Leeds, Liverpool or London (Canary Wharf)

Contract for 23 months from start date

Salary: £33,422 - £45,353 per annum, pro rata

Job summary

We are seeking a Junior Content Designer to join the Chief Medical Advisor Directorate which provides trusted clinical and public health leadership through expert advice, guidance, epidemiological insights and evidence. The group leads and delivers services protecting the population from hazards locally, nationally and globally.

The roles sit within the UKHSA’s core User-Centred Design (UCD) team, which is part of the Readiness and Surge Division. Readiness and Surge work across UKHSA and set the strategic direction for UKHSA’s readiness to respond to all threats and hazards. We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future.

We identify opportunities to improve public health outcomes through better user experiences.

The team are responsible for

Embedding UCD approaches into UKHSA ways of working
UCD expertise in project delivery
Ensuring user needs are understood and designed for, advocating for all users, to achieve equitable outcomes
Ensuring our products are accessible and developed to the Government Service Standard and use appropriate style guides and patterns
Leading the UKHSA-wide UCD community of practice to support organisational and in-profession development
Standards for UCD professionals

Job description

Content designers make things easier for people to understand and use. They write clear, usable content for transactional and information services and assure the quality of others’ work. They use data and user research to make content decisions.

Working with others you’ll support content design work, ensuring projects are rooted in a deep understanding of users and their needs.

Together with other UCD professions, you’ll help to ensure quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change.

You’ll embody inclusive behaviours. You’ll have an awareness of the importance of inclusive design practices, taking pride in ensuring your design work is representative of a wide range of people and communities.

You’ll be an active part of the UCD community sharing insights and practices within the community and across the organisation.

This role is aligned to Junior Content designer - Government Digital and Data Profession Capability Framework

Detailed job description and main responsibilities

As a Junior Content Designer, you’ll

Create and iterate content for your projects with support
Ensure content design best practice and principles are applied within your project
Demonstrate understanding of user needs and help embed them within your project
Support the development of content strategies based on research and data
Use collaborative design tools and techniques to explore problems, opportunities and with support create content assets to test and iterate ideas and solutions
Build relationships and with support work closely with stakeholders, demonstrating the value of user-centred content design within the organisation and beyond
Work with user researchers and designers to discover and analyse insights to identify common themes, pain points and user needs
Help review the work of others to ensure it is user focused, accurate, and meets government and NHS style, design standards and accessibility requirements
Make actionable recommendations based on insights and communicate these to stakeholders clearly and confidently
Actively contribute to the UKHSA’s community of practice, advocate for content design and support the creation of the right environment and processes to establish the profession within UKHSA

Technical skills

Experience and technical skills will be assessed against the government technical skills required for a Junior Content designer - Government Digital and Data Profession Capability Framework

Person specification

Essential Criteria

Some experience of using user-centred content design methods, best practice and appropriate tooling to explore problems and opportunities
Some experience of writing and editing accessible and usable content using a style guide and design standards, using data and evidence to make strategic content decisions.
To be able to support the development of content strategies based on research and data
Some experience of managing stakeholder relationships and influencing others to gain support for user-centred standards, strategies, and ways of working
Some experience of working in a multidisciplinary team including user researchers, to discover user needs, map and define user journeys and create quality user experiences
To be able to demonstrate the importance of designing inclusive, equitable, accessible and sustainable public services
To understand how prototyping can be used and when to use it

Desirable Criteria

Working in an agile environment

Interested? Click Apply to access the full job description and application details on Civil Service Jobs