Knowledge and Information Assistant

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

We are seeking a Knowledge and Information Assistant to join IBCA’s Strategy and Policy directorate.

Within this role you will play a key role in the gathering and processing of data to support internal teams. This role will cover various workstreams focused on the review and reconciliation of data and documentations across claims. A key focus of this role will be to manage access requests from Claims Managers, undertake compliance checks to ensure that individuals' access has been removed in a timely manner, and assisting with activity such as moving documents.

Essential Criteria

• The ideal candidate will have experience of reviewing, searching, retrieving and transferring documents and records safely, in compliance with organisational/regulatory standards both physically and electronically or worked in a governance function
• Can demonstrate competent computer skills, including navigating document management systems, undertake searches across different systems to retrieve digital records and reviewing large amounts of information
• Is comfortable working in a fast paced environment, with the ability to manage multiple tasks simultaneously, adapt quickly to changing priorities, and maintain a high level of accuracy under pressure.
• Proven analytical and problem-solving skills to systematically undertake data quality assessments.

Desirable Criteria

• Has experience in using Google Suite, including but not limited to, Google Drive, Google Docs, Google Sheets and Google Mail to complete tasks.
• Familiarity with data quality principles and experience with accurate, high-volume data entry.

Additional information

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave