Lead Employment Advisor - Restart FTC
Programme Overview The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 9 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained learnings. The scheme will provide up to 12 months of tailored support for each participant.
Palladium will work with employers, local government, and other partners to deliver tailored support for individuals. This is a 6 month Fixed Term Contract The Lead Advisor will support the Business Manager in coaching and upskilling the team as well as tracking team performance against key performance indicators. They will role model excellent caseload, performance and compliance management and will report directly into the Business Manager.
Primary Duties and responsibilities: Role model high levels of consistent performance alongside quality and compliance Role model excellent caseload management skills and manage a reduced caseload Support the Business Manager with tracking team performance and key performance indicators A proactive and solution focused approach to challenges Support the Business Manager in tracking quality and compliance using Power BI Support the Business Manager by completing caseload reviews with Employment Advisor’s in the team Coach and support new Employment Advisors within the team Identify areas of development within our delivery and work alongside the BM to address
