Learning & Development Officer - Training Centre

Licensed sponsor London Full-time Posted 22 hours ago

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

The Role

The Development Officer will support the design, coordination and delivery of learning and development activity across the Club, working within a high-performance, fast-paced Premier League environment.

The role will help ensure that employees across football operations, academy, performance, medical, coaching, administration and other functions have access to high-quality learning opportunities that support individual performance, career development and the Club's strategic objectives.

Working closely with the People team and key stakeholders across the training centre, the role will also coordinate learning and development programmes, manage training logistics, maintain accurate learning records and provide a high-quality service to employees and managers.

Key Responsibilities

Development

Coordinate the end-to-end delivery of the Club's learning and development programmes around demanding football schedules, including training, matchdays, travel and international breaks
Support the implementation of the annual Development plan
Work with managers to identify learning needs and appropriate development solutions
Host the induction and orientation onboarding process supporting new starters through their probation periods
Plan, coordinate and deliver internal and external training courses, workshops, seminars and development programmes
Support the creation and maintenance of individual development plans
Assist with career development, talent development and succession-planning initiatives
Support leadership and management development programmes
Coordinate professional qualifications, mandatory training and continuing professional development
Monitor participation, completion and evaluation of learning activities
Gather feedback and use learning data to identify opportunities for improvement
Compliance training management including safeguarding and Health and Safety with an understanding of policy and legislation
Support employees in identifying appropriate development opportunities
Promote a culture of continuous learning and professional development
Signpost employees towards relevant internal and external development resources
Support mentoring, coaching and career-development initiatives
Assisting onboarding new hires with established Company-wide Induction and logistics coordination. Induction 2 days (twice monthly), Day 1: Lillywhite House and Day 2: Training Centre – rotation across Development Officers (x3)
Contribute to employee engagement and people-development initiatives
Understanding the needs of each stakeholder and finding supporting L&D solutions to match within budget
Reporting and data analysis and collection
Supporting all necessary L&D processes working with other members of the team to ensure all data is tracked, monitored and completed
Deliver line manager training program
Manage the Apprenticeship Levy at the Club ensuring it is utilised inline with Club priorities
Partner with HR to execute effective and impactful performance review cycle

Learning Systems & Administration

Maintain accurate employee learning and development records
Administer the Club's Learning Management System (LMS) and associated learning platforms
Coordinate course bookings, attendance, room requirements, training materials and external suppliers
Monitor mandatory and compliance-related training completion
Produce regular reports and management information relating to learning activity
Maintain training calendars and communicate learning opportunities effectively
Process invoices and maintain appropriate records relating to L&D expenditure
Ensure all learning documentation is managed in accordance with Club policies and data protection requirements

Safeguarding Responsibilities

Have a duty to safeguard and promote the welfare of children and young people
Act in accordance with the organisation’s safeguarding policies and procedures at all times
Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately
Maintain professional boundaries and act as a positive role model when working with or around children
Attend safeguarding training as required and keep knowledge up to date

Person Specification

Skills & Experience

Experience working in a Learning & Development, HR, People or organisational development environment
Experience within Training Centre/Academic environment or transferable relative experience
Experience coordinating learning programmes and training activity
Excellent organisational and administrative skills
Strong attention to detail and ability to manage multiple priorities
Excellent written and verbal communication skills
Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint and Word
Experience using an LMS, HRIS or other people-management system
Ability to handle confidential and sensitive information appropriately
Experience within professional sport, football or another high-performance environment. - desirable
Ability to work calmly and effectively in a fast-paced environment

Qualifications / Training

CIPD qualification or active CIPD study - desirable
Development qualification - desirable

Personal Attributes

Relationship builder - You are naturally able to establish credibility and trust across both football and corporate environments
Adaptability - you will be working across different teams with different needs and a variety of projects so the ability to flex will be key to success
Resilient - You will be comfortable responding to changing priorities and operational requirements, particularly during busy periods of the football calendar
Task Switching - From tracking attendance to delivering the induction you will need to be able to switch focus between different tasks often and with speed matching the pace of the business
Learnability - having the ability to pick up new information, process it, prioritise and then decide on actions will be a big part of your day to day
Authenticity - We are a team that touches every part of the Club and external partners developing relationships and giving guidance so bringing the real you to work will help to build that trust
Service excellence - Our ethos is to provide a responsive L&D service to employees working across different shifts, locations and departments. You will understand that a Premier League football club operates differently from a traditional corporate environment
Discretion – You will demonstrate absolute professionalism when handling confidential employee, football and Club information. You will be working within a high-profile environment involving players, coaches, senior executives and other Club personnel

Safeguarding & Recruitment Statement

Safeguarding is fundamental to success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded that they will be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race or ethnic and national origins, religion or belief, or sexual orientation.