Legal Assistant

ARAG Law is looking for a friendly, organised and proactive Legal Assistant to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Your key responsibilities will include

• Answering incoming reception calls and directing enquiries to the appropriate teams
• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Processing incoming and outgoing post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.