Logistics and Inventory Analyst

Purpose of the Role

As Logistics and Inventory Analyst at Phoebe Philo, you will support warehouse, global logistics and inventory operations, including packaging management. You will monitor stock levels, oversee deliveries and return, ensure logistics partners meet delivery timelines and SLAs, and manage related administration. Acting as a key contact for internal teams, you will also produce accurate, timely reports to improve operational efficiency, stock availability and business performance.

Responsibilities

• Monitor outbound and return shipments, reporting daily to key stakeholders.
• Liaise with the 3PL warehouse to ensure timely order processing.
• Manage internal, staff and press orders, including special deliveries.
• Identify missing product data for compliant exports and sales, coordinating timely resolution with internal teams.
• Coordinate request lead times, quality control and storage requirements.
• Review and improve internal systems, processes and reporting.
• Drive supply chain improvements to reduce costs, optimise sales and enhance customer experience.
• Support system enhancements, implementation and testing to improve inventory and reporting accuracy.
• Lead logistics reporting across platforms, providing insights, tracking trends and identifying improvements.
• Build and maintain strong relationships with the 3PL warehouse.

Shipping & Returns Coordination

• Support the Logistics Assistant in resolving delivery issues and ensuring timely order fulfilment.
• Improve transport and customs clearance processes for outbound and return shipments.
• Ensure accurate shipping documentation is prepared and distributed to relevant parties.
• Communicate customer feedback to Customer Service, Production and the 3PL, supporting investigations and follow-up actions.
• Optimise workflows with Customer Service and Private Client teams to improve efficiency and issue resolution.

Inventory Coordination

• Manage packaging inventory, stock levels and replenishment to meet business needs.
• Forecast stock and storage requirements with Production, Finance and Merchandising to optimise 3PL warehouse capacity.
• Reconcile product and packaging stock, resolving discrepancies and minimising losses.
• Reallocate stock across channels to maximise availability and sales.
• Produce inventory reports, analyse trends and recommend improvements.
• Maintain accurate product compliance records and support regulatory and quality requirements.
• Monitor inbound, available and returned stock, ensuring timely system updates.
• Train stakeholders to access inventory data and generate reports.
• Identify slow-moving and at-risk stock, sharing reports and mitigation plans.
• Work with the 3PL to resolve discrepancies and strengthen stock control

Measures of Success

• Maintain high levels of product and packaging inventory accuracy between systems and physical stock holding through regular reconciliation and timely discrepancy resolution.
• Maximise order fulfilment by ensuring product and packaging availability across all channels including proactive monitoring of stock risks, replenishment needs and packaging readiness.
• Provide accurate, timely and insightful reporting that is used by internal and external stakeholders to support decision-making, improve visibility and identify opportunities for improvement.
• Minimise stock loss through effective stock control, reporting, investigation and collaboration with the 3PL.
• Support timely resolution of customs clearance issues for outbound and return shipments.
• Reduce resolution time for logistics-related customer claims and delivery issues through proactive monitoring and cross-functional communication.
• Ensure all administrative responsibilities are completed accurately within agreed timeframe

Qualifications, Skills and Experience Required

• Previous logistics experience in retail, FMCG or similar.
• Experience in stock control operations handling multiple SKUs is advantageous.
• Experience in coordinating 3PL stock operations.
• Advanced knowledge of Microsoft Excel is essential, with strong competency in reporting, data analysis and Microsoft Office applications.
• Knowledge of customs clearance procedures is helpful.
• Ideally to have experience with Brightpearl, and/or other ERP/WMS systems.
• Strong written and verbal communication skills with the ability to work across internal and external stakeholders.
• Excellence in working under pressure and delivering on multiple priorities.
• Flexibility to travel to our European warehouse.
• Italian language is a plus.
• Customer service experience is beneficial.