Manager : Security Cloud Solution Architecture
Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes.
You will coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction & share feedback/insights from customers/partners. You will coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise.
Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP). You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, with a focus on AI innovation.
Model impactful community engagement and coach team to contribute to repeatable IP. You will leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency (Interpersonal Flexibility) by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Experience working in a customer-facing role (e.g., internal and/or external) Experience Leading technical projects, teams, or functions People management experience, including managing consultant practice managers, technical sales managers and/or technical architect managers
