National Account Manager

Department: Retail

Employment Type: Permanent - Full Time

Location: Head Office, London

Description

ELEMIS are looking for a National Account Manager to join our UKI Commercial Team, owning a portfolio comprising of our highest growth accounts! Reporting to the Customer Business Manager (Flagships and Department Stores), we need someone who prioritises and nurtures relationships and approaches things with customer centricity.

If you like to think-outside-the-box and deliver unique experiences for your customers, this role will give you the chance to exercise that creativity.

'You’ll have the autonomy to make decisions, the influence to shape our future and the freedom to make a real impact' Victoria, UKI Commercial Director.

What Will You Do?

Account Management

• Manage and nurture account relationships, serving as the primary point of contact for key accounts.
• Full visibility of account P&L, driving sales, market share and gross profit margin.
• Able to negotiate and implement effective omnichannel joint business plan. Ability to execute and deliver comprehensive strategic plans to increase product placement, brand visibility and sales.
• Lead negotiations for pricing, promotions, and product strategy.
• Be an expert in shopper insights, leveraging data and customer behaviour to develop actionable recommendations. Driving informed decision-making to identify growth opportunities and mitigate risk.
• Lead the range review process, analysing assortment performance and identifying potential gaps and opportunities with optimised product ranges tailored to retailer's specific needs and target customers.
• Work closely with internal teams, including marketing, supply chain, and retail field team & visual merchandising to ensure alignment and effective delivery of account objectives.
• Attending leadership business reviews to cascade results and priorities.
• Frequently travel across the UK to meet with customers and attend business reviews.

Trade & Shopper Marketing

• Able to leverage customer insights to optimise marketing spend and ROI.
• Retain agility to react to retail trends and customer behaviour, maximising opportunities across channels.
• Work in collaboration with marketing & visual merchandising to create and deliver best in class POS materials that successfully influence our customers at point-of-sale.
• Manage commercial negotiations on space and location in-store and online with retailers.
• Experience working with visual merchandising teams on new location opportunities & in-store improvements alongside a clear understanding of the capital expenditure process.

Forecasting & Planning

• Sole responsibility for accurate sales forecasting, budgeting, and performance reporting to ensure target achievement.
• Use sales data and market insights to guide strategic decisions and optimise performance.
• Drive relevant customer service level improvements for your accounts.

What We Are Looking For

• Commercial mindset: You own your P&L, spot opportunities and pursue them to deliver the commercial goals.
• Customer centricity: You are clear on who that customer is and craft compelling brand moments to attract and retain loyal clients.
• Problem solving: You can respond to challenges with logic and creativity especially when trading gets tough, garnering support and helping others to change direction.
• Relationship management: You have a proven ability to form new relationships, nurture them with dedication, and earn credibility.
• Negotiation and Influencing: You put the groundwork in to have a view on how we'll engage with retailers, understand what's important, and be capable of making challenging decisions.

What We Offer You!

• We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• 27 holidays days per year!
• Birthday Day off!
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!
• Some benefit eligibility is based on length of service or contract type