Navigator Outreach Worker

Job Title: Navigator
Service: Street Outreach Service

• To identify and establish contact with people experiencing rough sleeping and a street-based lifestyle, working within protocols to rapidly assist them through street outreach shifts at a variety of times and a range of locations.
• To identify and establish contact with people experiencing rough sleeping, including those currently not accessing services, providing assertive outreach.
• To carry a case load of individuals where their needs are not been met and develop personalised action plans (identifying goals, aspirations, and recovery focused interventions) that ensure these individuals are less likely to rough sleep

in future.

• To review everyone's action plan and facilitate them to lead in the process.
• To create and review robust risk assessments.
• To participate in multi-agency initiatives and shared working to reduce the level of street activity and its associated impact.
• To assist people that are experiencing homelessness to be discharged from establishments such as hospital and prison at an appropriate time by referring them into appropriate accommodation as quickly as possible.
• To work closely with the drug and alcohol services to ensure that people using substances can access treatment.
• To work with Mental Health Agencies to ensure that where appropriate, individuals have access to address their mental health issues.
• To work proactively to ensure that the people you support have access to ongoing healthcare.
• To divert people who are new to experiencing rough sleeping when appropriate and to encourage and assist people to return to their home communities.
• To work closely with the Housing Strategy Team and Supported Housing Providers across the local area to maximise accommodation opportunities for the people you support.
• To meet challenging targets involving accessing sustainable accommodation options for people and providing regular reports on progress.
• To lead case conferences where appropriate.
• To work closely with all partner services, sharing appropriate information and ensuring that action plans are carried through.
• To represent the team at external forums where appropriate and requested to so so.
• To deliver training and advice where required to organisations, on preventing rough sleeping and addressing social issues concerning the ‘Street based population’.
• To participate in the ongoing statistical analysis of people experiencing rough sleeping, as part of the MHCLG ongoing monitoring programme.
• To participate in street counts when requested.
• To maintain accurate and comprehensive service user records in line with Change Grow Live's procedures and protocols and the requirements of the local authority, maintaining confidentiality and sharing information with

appropriate agencies.

• To participate in patterns of shift work to enable the team to maximise potential contact with service users, which will include working unsociable hours and sometimes in severe weather conditions.

General terms of reference

In carrying out the above duties the post holder will:

• Work flexibly across operational sites as required.
• Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
• Seek to improve personal performance, contribution, knowledge and skills.
• Participate in appraisal, training and supervision processes.
• Keep abreast of developments in services, legislation and practice relevant to the relevant client group.
• Promote anti-discriminatory practice in ways which are consistent with professional and legislative frameworks and organisational policies.
• Ensure the implementation of all CGL policies.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the grade of the post.

Person Specification

• Experience of working in the health and social care sector with people experiencing severe and multiple unmet needs, including substance use and mental health.
• In-depth knowledge of at least one of the following: substance use, alcohol use, mental health, housing or offending.
• Understanding of what severe and multiple disadvantages is and how to support people experiencing this.
• Understanding the importance of multi-agency working within a strength based, asset building approach and maintaining professional boundaries
• Experience of facilitating multi-agency meetings
• Experience of and a commitment to, working positively in partnership with a range of statutory and voluntary agencies.
• Good administrative, recording and reporting skills.
• Experience and knowledge of safeguarding procedures applicable to children and vulnerable adults.
• Knowledge of Supported Housing.
• Experience of case management.

Abilities and Skills

• Excellent communication, negotiation and advocacy skills.
• Emotional resilience and a diplomatic and pragmatic approach to managing conflicting priorities and situations
• Confidence to build and maintain relationships with a wide range of services, representing the organisation and creating effective pathways
• Confidence to work autonomously as well as part of the team.
• The ability to work with confidence and patience with clients unwilling to engage with services and those that exhibit challenging behaviour.
• The ability to work unsociable hours as and when required, sometimes in severe weather conditions
• Good level of IT literacy, including the ability to use IT systems, including Microsoft Office applications
• Ability to critically reflect and evaluate interventions, service delivery and areas for development
• The ability to work to targets and deadlines.

Desirable criteria

• Experience of working as part of an outreach team
• Experience of working with people experiencing rough sleeping
• Experience of working in a social care environment
• Experience of working within the substance use sector
• Knowledge of local services and geography
• Understanding of Antisocial Behaviour Legislation
• Understanding of the criminal justice system including MAPPA.
• Understanding of Homelessness legislation including No Recourse to Public Funds

This post is subject to a DBS check at an enhanced level.
Amendments: This description accurately reflects the present position; it may be
amended and reviewed. Any change will be made following a proper period of