Operational Manager Audiology/Histopathology
Job summary
Operational Manager Audiology & Histopathology South Warwickshire NHS trust is looking for a forward thinking enthusiastic Operational Manager to support the delivery and development of our Audiology and Histopathology Services. This is an exciting opportunity to join our team within the Clinical Support Services Division. As an Operational Manager, you will provide strong operational leadership, working closely with the Directorate Manager and Service Manager. You will have responsibility for supporting the day to day delivery of the services, ensuring that activity, capacity, workforce and performance is effectively managed.
Main duties of the job
The Operations Manager will support and assist in developing the strategic direction for services within their portfolio, working with the General Manager and or the Directorate Manager to influence the strategic direction for the directorate to deliver safe and effective patient services.
The Operations Manager will be responsible for the day-to-day management of the services within their portfolio, supporting the development of business plans in line with performance frameworks to meet the constitutional standards. The Operations Manager will contribute and support the governance structures within the Directorate to cover health and safety and risk management.
Working with the clinical and nursing staff to ensure robust clinical governance is in place at service level. The Operations Manager will lead and support job planning for services within the portfolio. The Operations Manager will provide visible leadership across the services within their portfolio, being the first point of escalation for any deviation to plan, quality measure or financial key performance indicators.
The postholder may be required to deputise as required. The postholder will be required to be included in the Trust's on call management rota. The postholder may be asked to work at other sites within the George Eliot Hospital NHS Trust and South Warwickshire University Hospital NHS Foundation Trust or one of the associated community locations as required.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence.
We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below: https://forms.office.com/e/ahWY3eAGM2 We appreciate you completing the survey.
Job responsibilities
Performance Management To support and assist the Directorate Triumvirate in ensuring robust performance management systems are in place for the services within their portfolio. To provide day to day management of services within their portfolio against the constitutional standards, reporting to the Directorate Triumvirate.
To attend on behalf of the directorate weekly performance meetings, being able to articulate performance levels, reason and mitigation for deviances against plan and national standards. To analyse and interpret data from various sources into effective knowledge management which drives the activities of the services within their portfolio.
To provide leadership to service managers so they are aware of specific standards/ targets that they are responsible for delivering and provide support to each manager to ensure safe and effective delivery of them.
To support with the management and delivery of clinical services, management of clinical risk and health care governance for the services within their portfolio, escalating to the Directorate Management team and concerns or possible risk. To ensure effective and optimum utilisation of resources within the services within their portfolio.
To develop and implement business plans to ensure all services within their portfolio can respond to patients needs throughout the year. Strategic Development To work collaboratively with services within their portfolio to identify key activities for service improvement and business development. To inform the Directorate Triumvirate of service plans so that they can be included in the business planning cycle and budget setting.
To support the development and delivery of business opportunities for services within their portfolio that maintain, support and enhance the delivery of high-quality services, including new and existing opportunities for income generation.
To support and take the local lead with services within their portfolio for service redesign with the multidisciplinary service team, supporting service managers to confidently design and implement service changes to meet the national and local priorities and to improve patient care. To work with the Directorate Triumvirate to inform and contribute to the strategic planning that will support development of the Directorate planning and priorities.
To develop effective partnerships with clinical teams and an environment in which all service staff have the opportunity to be involved and influence the management, planning and development of services. Financial Responsibilities To work with the directorate management and service leadership to establish a strategic direction that will provide a base for business planning and reflects the local and national priorities.
To support and assist the directorate management to lead the speciality multidisciplinary team in the management of budgets, reporting to the Directorate Triumvirate to ensure services are delivery cost effectively and productivity is maximised. To maximise income opportunities available to the service within their portfolio to ensure business cases are developed to sustain and transform services in line with local and national priorities.
To inform the directorate business planning. To ensure all assets within the services within their portfolio (buildings, land and equipment) re utilised efficiently and effectively. To inform and support the Directorate Triumvirate to ensure the service needs are reflected in the Trust capital plans.
To support with the strategic business, workforce and financial plans for the services within their portfolio, informing on and assuring the Directorate Triumvirate that such plans are in line with local and national priorities. To support the speciality in the development of services to meet the national agenda of providing patient care locally by working with primary and third sector providers.
Person Specification
Qualifications · Essential
Educated to Degree level of equivalent Post graduate level qualification or equivalent extensive experience Specialist knowledge and detailed understanding of national priorities and developments
Experience · Essential
Relevant and proven experience in managing a service Experience in managing teams and individuals, including across multi site services Experience in liaising with finance departments, and commissioning bodies Experience of financial budget ownership Experience in contract performance management, including SLAs Experience in compiling and ratifying standard operating procedures (SOPs) Evidence of developing quality assurance systems and procedures Dissemination of complex information to internal and external stakeholders Analysing practices and implementing policies to improve outcomes.
Preparing and delivering formal presentations Allocation of tasks and projects to others and supervision of outcomes.
Skills · Essential
Numeracy and problem solving skills Critical analytical skills Proven ability to communicate effectively in writing Proven ability to communicate effectively verbally Proficient in the use of Microsoft word, excel and powerpoint Proven ability to work under pressure Demonstrates the ability to work under own initiative Demonstrates understanding of the importance of audit/quality
Desirable
Project management experience including independently initiating and delivering projects.
Personal Qualities · Essential
Demonstrate the ability to meet Trust values Ability to form and maintain positive working relationships Ability to respond to the needs of the service
Other · Essential
Willingness & ability to work across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
