Operational Support Manager
Job Description
About the role
Guinness Property are recruitingan Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home.
The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab’s Law cases, ensuring HHSRS hazards in residents’ homes are made safe promptly and that residents are kept informed throughout the process.
What We Are Looking For
We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role.
You Will Be Able To Demonstrate These Essential Skills
- Proven experience of delivering high-quality services in a customer focused environment.
- Experience of leading, managing, developing and motivating teams.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Proven experience of developing services in consultation with customers and stakeholders.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with scheduling software.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Microsoft office including Word and Excel.
- Demonstrate the Guinness Behaviours.
Desirable Skills
- Experience of AccuServ job management system.
Essential Qualifications
- Educated to A level or equivalent qualification.
Desirable Qualifications
- NVQ III or equivalent in Customer Services.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
