Operations Administrator
About SmartCo
SmartCo is a UK-based digital transformation consultancy helping organisations get more from technology across Cloud & Infrastructure, Apps & Systems, Data & GenAI, and Cyber & Compliance. We work with clients across multiple countries, and we do it with a people-first culture built on collaboration, open communication and flexible, hybrid working.
Our values shape how we work with each other, our clients and our associates:
- Trust: we give people the autonomy to do their best work.
- Honesty: we’re open, straightforward and transparent.
- Authenticity: we want you to bring your whole self to work.
- Valuing relationships: we invest in the people we work with, for the long term.
About the role
Reporting to our Head of Client Services, you’ll keep our operations running smoothly behind the scenes. You’ll own the accuracy of our Professional Services Automation (PSA) system, drive timesheet compliance, support month-end and produce the reporting that helps our leaders make great decisions. This is a full-time, hybrid role.
What you’ll be doing
- Providing day-to-day administrative support to the Head of Client Services and the wider Client Services team
- Keeping records, trackers and document repositories (SOWs, change requests and purchase orders) accurate and up to date
- Coordinating internal meetings, preparing agendas, taking minutes and chasing actions through to completion
- Setting up projects, resources, consultants and associates in our PSA system and running regular data quality checks
- Monitoring timesheet submission, following up on missing or incorrect entries, and reconciling data ahead of month-end
- Giving Client Services and Finance accurate, approved data to support invoicing, and helping with related queries
- Producing internal reports on utilisation, timesheet compliance and project status for management and leadership reviews
- Documenting processes, spotting ways to reduce manual effort, and helping roll out new tools and ways of working
What you’ll bring
- Experience in an administrative, operations or business support role
- Strong working knowledge of Microsoft 365, especially Excel, Word, Outlook and SharePoint
- Excellent attention to detail and a high standard of data accuracy
- The ability to juggle multiple tasks and hit recurring deadlines such as month-end
- Clear, confident communication, and comfort following up with colleagues at every level
It would be great if you also have
- Experience with a PSA system or a similar project, resource or timesheet tool
- Exposure to finance, invoicing or month-end processes
- Experience in a professional services, consultancy or IT services environment
You’ll thrive here if you’re highly organised and process-driven, proactive and persistent, discreet with confidential information, and someone who loves helping a team run like clockwork.
What’s in it for you?
- 35 days’ holiday (including bank holidays) plus your birthday off and up to two CSR days to give back
- Bonus scheme: Paid annually, 10% of your earnings based on Company and Personal performance
- Private healthcare with Vitality: we pay 100% of your premium
- Life assurance with AIG at four times your basic salary
- Pension Employer contribution of 3% of qualifying earnings with Smart Pension
- Employee Assistance Programme including up to six counselling sessions, also open to your friends and family
- Learning and development funding to help you grow
- Hybrid: predominantly based at home with the expectation to attend monthly All Hands in various London locations and occasional travel for internal meetings and socials
- £30 a month towards your mobile phone
- A £25 birthday voucher of your choice
- Eye tests covered for display screen users
Inclusion and a fair recruitment process
We believe great ideas come from diverse teams. SmartCo is an equal opportunities employer and our recruitment process is fair, consistent and transparent. Every application is assessed against the same criteria, based on the skills and experience the role needs. If you need any adjustments or support at any stage of the process, just let us know and we’ll be happy to help.
Don’t tick every box? Please apply anyway. We’d love to hear what you could bring to the team.
Closing date
This advert will close at 8:00am on Monday 2 November 2026. Applications received after this time won’t be considered, so we’d encourage you to apply early.
