Oracle Warehouse Management (WMS) Technical Lead
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The Role
The WMS technical support lead will play a pivotal role in the ongoing support, maintenance and implementation of change to the WMS component of the Equip Solution for HSCNI. The technical support lead acts as the lead for support of this key component of the equip solution and will provide direction to the TCS support teams on support of the associated integrations and reports plus any PaaS extensions that have been implemented as part of the WMS solution.
Your responsibilities
- Service Support
- Achievement of TCS service levels in line with contractual service SLA within WMS
- Configuration fixes and changes within WMS modules
- Customisation fixes and changes within Oracle eBusiness modules
- Incident handling and management for WMS modules
- Problem handling and management for WMS modules
- Change handling and management for WMS modules
- Delivery of WMS components as part of Service Releases
- Update service desk applications with status of allocated incidents, problems and changes
- Provision of updates to Service Manager
- WMS information for Application Management operational and contractual reports
Business Analysis
Provide techno-functional expertise and guidance to the project team on Oracle WMS.
Ability to interpret the client requirements for ongoing change and support the design, configuration, and customization of Oracle WMS modules to meet those business requirements.
WMSReporting support
Support to the reporting analysts with regards to reports from WMS. Ability to troubleshoot technical issues with regards to the reporting suite from WMS
WMS Integrations support
The WMS technical support lead will work with the Integrations support team to help troubleshoot technical issues and provide the expert guidance from a WMS perspective to help resolve reported incidents.
Stakeholder Management
Collaborate closely with functional and technical leads to ensure technical requirements are seamlessly integrated into the overall implementation plan when required for future change.
- Service Support
- Achievement of TCS service levels in line with contractual service SLA within WMS
- Configuration fixes and changes within WMS modules
- Customisation fixes and changes within Oracle eBusiness modules
- Incident handling and management for WMS modules
- Problem handling and management for WMS modules
- Change handling and management for WMS modules
- Delivery of WMS components as part of Service Releases
- Update service desk applications with status of allocated incidents, problems and changes
- Provision of updates to Service Manager
- WMS information for Application Management operational and contractual reports
Business Analysis
Provide techno-functional expertise and guidance to the project team on Oracle WMS.
Ability to interpret the client requirements for ongoing change and support the design, configuration, and customization of Oracle WMS modules to meet those business requirements.
WMSReporting support
Support to the reporting analysts with regards to reports from WMS. Ability to troubleshoot technical issues with regards to the reporting suite from WMS
WMS Integrations support
The WMS technical support lead will work with the Integrations support team to help troubleshoot technical issues and provide the expert guidance from a WMS perspective to help resolve reported incidents.
Stakeholder Management: Collaborate closely with functional and technical leads to ensure technical requirements are seamlessly integrated into the overall implementation plan when required for future change.
Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the progress of defect and problem resolutions into the service management team with regards to issues raised on WMS.
Governance and Best Practices
Establish and enforce adherence to Oracle WMS best practises with regards to system configuration. Promote the use of standardized Oracle WMS functionality and solutions to minimize customizations and support scalability.
Risk Management and Issue Resolution
- Identify risks related to WMS and proactively implement mitigation strategies. Address and resolve WMS related escalations promptly to avoid project delays.
- Your Profile
- Desirable skills/knowledge/experience
Inbound Processes & Configuration
- Hands-on experience in configuring and supporting the following inbound warehouse processes:
- Purchase Order (PO) Receiving
- Advanced Shipment Notice (ASN) Processing
- Cross-Docking
- Directed Putaway
- Transfer Order Receipt
- Return Material Authorization (RMA) Receipt Processing
Outbound Processes & Configuration
- Strong understanding of end-to-end outbound fulfilment processes:
- Sales Order Fulfilment
- Transfer Order Fulfilment
- Wave Planning
- Picking
- Packing
- Shipping Execution
- Carrier and Label Printing Integration
Inventory Operations & Configuration
- Proficient in warehouse inventory control and optimization processes:
- Cycle Counting
- Replenishment
- Inventory Adjustments
- Stock Transfers
- License Plate Number (LPN) Management
- Inventory Visibility and Control
Core WMS Configuration Knowledge
- Capable of designing and configuring warehouse structures and operational rules, such as
Warehouse Structure Setup
- Facility Structure
- Warehouse Locations
- Zones
- Aisles
- Bays
- Bin Locations
Warehouse Task Configuration
- Task Types
- Putaway Rules
- Picking Rules
- Allocation Strategies
- Inventory Control Parameters
Technical Skills
- Good technical expertise to work effectively with integrations, reporting, and troubleshooting activities.
Integration Knowledge & Reporting
- Knowledge of WMS APIs (XML/JSON,REST/SOAP APIs)
- Knowledge of underlying Oracle WMS core tables
- SQL Query Development
- Candidate with a knowledge of Oracle SCM and Voice time is preferred
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Application Process
- Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
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