Outcomes & Oversight Consultant
Outcomes & Oversight Consultant
Are you passionate about delivering great customer outcomes and using insight to drive meaningful change?
We're looking for an Outcomes & Oversight Consultant to join our Homes Risk & Governance team. This is a varied and influential role where you'll help shape our Training & Competency approach, support regulatory compliance, strengthen colleague capability and provide oversight across products, processes and controls.
Working across Homes, you'll use data, testing and analysis to identify risks and opportunities, helping ensure we continue to deliver good customer outcomes and meet our regulatory obligations.
If you're curious, collaborative and motivated by improving customer outcomes, we'd love to hear from you.
About the Role
You'll play a key role in supporting risk and governance activity across Homes, helping to improve customer outcomes, colleague capability and regulatory compliance.
You'll
- Support and embed our Training & Competency framework.
- Analyse T&C effectiveness and provide insight to senior stakeholders.
- Conduct oversight of products, processes and controls, identifying opportunities for improvement.
- Support governance and compliance of our ESIS framework.
- Help assess and manage Consumer Duty risks and associated policies.
- Use data and root cause analysis to identify trends, risks and capability gaps.
- Work collaboratively across Residential, Buy to Let, Commercial, Mortgage Advice and Broker Distribution to drive sustainable improvements.
About You
We're looking for someone who is analytical, proactive and confident influencing stakeholders across a complex business.
You'll bring
- Experience in a leadership, coaching, training or competency-focused role.
- Strong understanding of risk, controls, regulatory compliance and customer outcomes.
- Understanding of Consumer Duty, MCOB and BCOB requirements.
- Excellent analytical skills with the ability to turn insight into action.
- Strong stakeholder management and influencing skills.
- The ability to manage multiple priorities in a fast-paced environment.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 28 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
