Patient Booking Service Manager
We welcome applications from experienced leaders with a proven track record of service improvement, change management and workforce development within complex operational environments. Candidates should be able to demonstrate strong leadership, communication and people management skills, with the ability to influence, motivate and support teams to deliver high-quality, patient-focused services.
We offer flexible working arrangements, including flexibility around start and finish times and the opportunity to work compressed hours across Monday to Friday, subject to service requirements.
We are particularly interested in individuals with experience of leading transformational change, managing performance and using data and insight to drive service improvements. Experience within healthcare, patient administration, information management or similar large-scale service environments would be advantageous.
For informal enquiries, please contact
Jamie Forrester - Head of Health Records and Professional Lead Jamie.Forrester2@nhs.scot
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional information for candidates
Flexible Working
- Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.
How to apply
- Apply online through Jobtrain
- Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
- Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
- Do not upload a CV – CVs are not used for shortlisting
- Applications close at midnight on the stated closing date
- Once submitted, applications cannot be changed
Keeping in Touch
- We will contact you by email
- Please check your email (including junk folders) and your Jobtrain account regularly
Support and Accessibility
- Help with applying: https://www.careers.nhs.scot/how-to-apply/application-process/
- Jobtrain technical support: https://knowledge.jobtrain.co.uk/jobseeker
- Jobtrain accessibility statement:
https://www.eess.nhs.scot/jobtrain-accessibility-statement/ - If you need adjustments to support you through the recruitment process, please tell us
Internal candidates
- Some posts are internal only
- If you work for NHS Highland, make sure your Jobtrain profile shows this
What is it like to work for NHS Highland?
- Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
- Applications are welcome from Gaelic speakers
Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig
Care and compassion – Dignity and respect – Openness, honesty and responsibility – Quality and teamwork
