Patient Pathway Coordinator
Job summary
An exciting opportunity has arisen for a Patient Pathway Coordinator in the Department of SCIC. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams.
They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients.
The main function of the role will be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process. This post is 1.0 WTE to cover Monday to Friday and between the hours of 8am-5pm.
Main duties of the job
We are looking for an independent, enthusiastic and well organised person to join our busy team. The role of the Patient Pathway Coordinator is to work closely with clinicians and Patient Pathway Lead to ensure that the care pathway of all patients is effectively managed. The ideal candidate will have excellent interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times.
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including: 24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job responsibilities
This role will primarily be focussed on supporting the Clinical Team within SCIC. Duties will include: typing of correspondence, chasing results, cashing up clinics, managing department inbox, fully utilising clinics, recording and validating activity on EPIC, and liaising with internal stakeholders. Please see attached job description for more information about this role.
Person Specification
Communication & Relationship
Skills · Essential
Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives). 2 Able to induct new staff into the department, demonstrating tasks to colleagues. Knowledge, Training &
Experience · Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Higher Education qualification (i.e. A Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role Previous experience in administration/secretarial/personal assistant capacity in a large and complex organisation Interpretation and analysis of reports, databases and spread-sheet information.
Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act. Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Ability to work under pressure and meet competing demands An ability to accurately transcribe complicated/complex and sensitive tapes/notes and type complicated/complex information while subject to frequent interruptions. Able to secure the co-operation of colleagues at all level.
Desirable
Previous NHS experience, or experience of working in a healthcare setting. Data analysis experience. Analytical & Judgment
Skills · Essential
Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary. Able to deal with sensitive information with tact, diplomacy and understanding. An ability to provide accurate and appropriate non-clinical advice and information to others - colleagues, staff at all levels, patients and their families. An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately. Planning & Organisational
Skills · Essential
Able to work independently, managing own workload, prioritising tasks and working to deadlines. Continually monitor, review and, where appropriate, suggest/implement changes to improve the working practices and systems IT skills
Essential
Advanced keyboard skills, and competent use of IT.
Desirable
Experience of using a patient record system Knowledge of the Epic patient electronic health record system Responsibility for Equality, Diversity and Inclusion
Essential
Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
