Pension Operations Business Analyst

Role - Pension Operations Business Analyst

Location - London, UK (3 days hybrid)

Type - Permanent

Job Description:

Key Responsibilities

• Elicit, analyse and document business and functional requirements across pensions administration processes
• Map current and target-state processes, identifying inefficiencies, risks and automation or simplification opportunities
• Work through pensions complexity, including edge cases, scheme rules and exception handling, and translate it into clear, testable requirements
• Partner with Project and Programme Managers on regulatory and transformation initiatives, supporting scoping, impact assessment, planning and RAID management
• Fill the operational analysis and SME gap left by restructuring, acting as a go-to analytical resource for operational teams
• Support the integration of group operations, including process alignment and operating model change
• Provide analysis support for front-book change and backfill where needed
• Work effectively across onshore and offshore teams, ensuring clear handover, documentation and knowledge transfer
• Support UAT, defect triage and business readiness through to implementation
• Engage and manage stakeholders from operations through to senior leadership, communicating clearly and challenging constructively

Essential Skills and Experience

• 7 to 10 years' experience as a Business Analyst, in a senior or lead capacity
• Strong functional BA fundamentals: requirements, process modelling, user stories and acceptance criteria, gap and impact analysis
• Pensions or long-term savings experience (Tier 1 essential; Tier 2 not required, but strong aptitude for absorbing domain complexity is expected)
• Experience in transformation or change programmes, ideally in regulated financial services
• Exposure to regulatory change delivery and its governance
• Confident stakeholder management, with experience working alongside PMs and operational SMEs
• Excellent written and verbal communication, with a structured, evidence-based approach to problem solving

Desirable

• Knowledge of Pensions
• Experience in an outsourced administration or BPO environment
• Background in operations analysis or as a pensions SME before moving into BA work
• Experience of operational restructuring, insourcing or integration
• BA certification (e.g. BCS/IIBA CBAP) or Agile/hybrid delivery experience