Primary Care Service Manager
Job Overview
An exciting opportunity to lead, innovate and make a difference
Are you an ambitious, motivated nurse ready to take the next step in your leadership journey? HMP/YOI Feltham B is offering an exciting opportunity to join our team as Primary Care Service Manager and play a key role in shaping the future of integrated physical healthcare.
This is more than a clinical leadership role. It is an opportunity to lead change, develop people, improve patient care and influence the delivery of physical healthcare within a unique and complex environment.
Working closely with the Head of Healthcare and the wider multidisciplinary team, you will provide visible and inspiring clinical leadership to the physical health nursing team. You will help ensure the delivery of safe, effective and responsive care across primary and urgent care, long-term condition management, health screening, vaccination and health promotion.
You will have an important role in driving clinical excellence, governance and continuous improvement, using data, audit, patient feedback and learning to identify opportunities and deliver meaningful change. You will also contribute to the development and implementation of the NMOC Integrated HCC, helping to ensure our physical healthcare services continue to develop around the needs of our population.
Main duties of the job
Clinical Leadership
Service Delivery & Operational Management
Clinical Governance & Patient Safety
Workforce Leadership & Development
Public Health & Health Promotion
Partnership & Multidisciplinary Working
Continuity of Care
Overall Responsibility
- Provide senior clinical and operational leadership for physical healthcare services across HMP/YOI Feltham B.
- Ensure the delivery of safe, effective, responsive and high-quality physical healthcare to a complex prison population.
- Drive continuous improvement in clinical quality, patient safety, workforce development, health promotion and service delivery.
- Promote a culture of compassion, professionalism, accountability and excellence across the Physical Health nursing service.
Working for our organisation
To provide senior clinical and operational leadership for physical healthcare services, ensuring safe, effective and responsive care for a complex prison population whilst driving quality improvement, workforce development and clinical governance across HMP/YOI Feltham B.
Detailed Job Description And Main Responsibilities
- Clinical Leadership
- Provide professional and clinical leadership for the Physical Health nursing team.
- Ensure safe, effective, evidence-based nursing practice is delivered across all healthcare areas.
- Act as a senior clinical decision-maker for complex physical health cases.
- Support the management of patients with long-term conditions, complex health needs and deteriorating health presentations.
- Promote high standards of patient-centred care and clinical excellence.
- Provide visible clinical leadership during emergencies and operational incidents.
- Service Delivery & Operational Management
- Lead the day-to-day delivery of primary care and physical health services across the prison.
- Ensure effective allocation of nursing resources and clinic capacity.
- Oversee urgent care, medication administration, reception screening and scheduled clinics.
- Monitor waiting times, appointment utilisation and patient access to care.
- Support business continuity planning and service resilience during staffing pressures or operational disruptions.
- See attached JD for further info
- Person specification
Education / Qualifications
Essential criteria
- Registered General Nurse
- Evidence of Continuous Professional Development
- Degree Level Qualification
Desirable criteria
- Non-Medical Prescriber
- Management Qualification
Experience
Essential criteria
- Substantial post registration experience in Primary care or an acute setting (Adult)
- Experience of staff management, development, supervision and appraisal
- Experience of joint working with other agencies
Desirable criteria
- Prior experience of working in a secure or immigration setting
- Experience of developing policies and procedures
Knowledge
Essential criteria
- Knowledge of chronic disease and long term condition management
- Knowledge of the principles of Best Value/Clinical Governance
- Knowledge of current developments and practice
Desirable criteria
- Knowledge of the principles of Quality management.
- Knowledge of and participation in research.
Key Skills & Abilities
Essential criteria
- Good communicator with competent presenting skills. Able to communicate verbally and in writing with a wide range of people at all levels
- Effective management skills – able to manage professional teams producing positive and effective outcomes
- Able to identify opportunities for developing effective and efficient service delivery
- Able to manage change and respond flexibly to non-routine situations
- Able to provide clinical leadership and contribute to strategic direction
Personal Disposition
Essential criteria
- Thorough understanding and commitment to operating and promoting Equality of Opportunity in relation to service users and employees
- Willing and able to work flexibly, in terms of the requirements of the role, working hours and place of employment
- Committed to the continuous development of job related knowledge and skills
