Service Manager
We have an exciting opportunity for an experienced and motivated Service Manager to join the Directorate of Critical Care, Theatres and Anaesthetics.
This is a key operational leadership role responsible for supporting the safe, effective and efficient delivery of anaesthetic and critical care services. Working closely with clinical, nursing and operational colleagues, the postholder will provide visible day to day leadership, ensuring that services are responsive to patient demand, deliver high quality care and meet key performance objectives.
The successful candidate will have a strong understanding of acute hospital operations and experience of working in complex healthcare environments. They will be an effective relationship builder, manage service pressures and drive continuous improvement.
Experience of workforce planning and medical rota management would be advantageous, alongside knowledge of contracting and managing outsourced activity to support service capacity and performance.
We are seeking an individual with excellent people management and leadership skills, who can support and develop teams, oversee performance and workforce management, and lead service improvement initiatives. The role requires a proactive and collaborative leader who can balance operational delivery with longer term strategic development, ensuring anaesthetic and critical care services remain safe, sustainable and patient focused.
The Service Manager provides operational leadership for Anaesthetics and Critical Care services, working closely with the Clinical Director, senior nurses, consultants and multidisciplinary teams to ensure the delivery of safe, effective and patient-centred care.
The post holder will monitor performance against key targets, identify opportunities to improve productivity and efficiency, and support the delivery of high quality care. A key focus is maximising service capacity and utilisation, working collaboratively with clinical and operational teams to improve patient flow and overall service effectiveness.
The Service Manager will support workforce planning, recruitment and medical rota management to maintain safe staffing levels and service resilience. They will ensure strong governance arrangements are in place, overseeing incidents, complaints, risks, audits and quality improvement actions to promote a culture of learning and accountability.
The role provides visible leadership, supporting staff engagement, development and wellbeing while fostering positive working relationships across teams. The post holder will also develop effective partnerships with internal and external stakeholders, including oversight of outsourced activity where required, ensuring services remain sustainable, responsive and capable of meeting patient needs.
Working for our organisation means being part of a Trust that is committed to delivering exceptional patient care through collaboration, innovation and continuous improvement. We recognise that our people are our greatest asset and that supported, engaged and empowered staff provide the highest quality care for our patients. We foster a culture of respect, compassion, inclusion and accountability, where colleagues are encouraged to learn, develop and reach their full potential.
We are committed to creating an inclusive workplace where everyone feels valued and has the opportunity to succeed, supported through leadership development, staff wellbeing initiatives, staff networks and equality, diversity and inclusion programmes.
We actively promote representation at all levels of the organisation, widen access to employment opportunities, improve the experience of staff with disabilities, develop EDI awareness and ensure equality is embedded throughout everything we do.
Through teamwork, shared learning and strong community partnerships, we create an environment where our staff can thrive and make a meaningful difference to patients, colleagues and the communities we serve.
For further details / informal visits contact: Name: Ted Adesanmi Job title: Deputy Director Of Operations Email address: ted.adesanmi@nhs.net Telephone number: 07586485558
Please contact me if you have been successfully short listed.
