Product Owner - Voice SVS
Bring proven Product Owner or Product Manager experience delivering telephony or contact centre capabilities on Genesys platforms Demonstrate hands-on experience with Genesys Cloud CX including ownership of roadmap and backlog and delivery of voice outcomes such as IVR, routing, outbound and telephony integration Apply strong requirements gathering and analysis to translate business processes into clear functional and non-functional requirements with robust acceptance criteria Partner effectively with senior stakeholders across geographies and cultures using clear communication, facilitation, negotiation and influencing skills Establish success criteria and KPIs then interpret data to prioritise work using ROI and value-based approaches Engage engineering teams on feasibility, design decisions, quality and technical debt using a solid technical foundation Coordinate delivery across multiple teams to manage dependencies, trade-offs and competing priorities in an interdependent environment Operate comfortably with platform run responsibilities including operational readiness, stability and release cadence expectations
