Project Administrator We're looking for proactive and reliable administrator to become an essential part of new team. In this role you will be at the heart of our operations, coordinating daily activities with our response team. What we offer:- training, pension scheme, 30 days annual leave, bereavement leave, Death in service benefit, Health Shield Cash Plan, access to 24/7 counselling and wellbeing support, Birthday Day off. About the role • Must be able to demonstrate a high level of knowledge and experience in the managing programming of Engineers and sub-contractors. • Handling telephone enquiries. • Scheduling works on a daily basis via the company software system • A technical knowledge of maintenance • Uphold Data Protection Policies • General office duties Health & Safety: • Adhere to all health & safety regulations and company policy at all times. • Report any accidents or issues regarding health & safety appropriately. • Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed. • Observe & follow all manual handling practices. In addition, · As the majority of the work will be conducted in Public Sector or Housing Associations, we will require a recent Access NI certificate CTS Projects will perform an Access NI check as part of the on-boarding process. CTS Projects adheres to the Access NI Code of Practice, which is available upon request. · Having a criminal record will not necessarily bar an individual from employment. We operate a written policy on the recruitment of ex-offenders, which is available on request and forms part of our employee handbook provided at the point of secure employment. · We have a policy on the secure handling, use, storage and retention of disclosure information, which is available on request and is also included in our employee handbook. · The role may also require the successful candidate to undertake work specific training on the job or externally. No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description. About the company We aim to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance by every member of our team. Operating in the construction industry we cover everything from Design & build projects through to property maintenance contracts. Required Criteria • Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable) • Computer literate, particularly with knowledge of Word and Excel • Administration qualification or demonstrable 5 years’ experience required • Excellent demonstrable customer service • Experience of dealing with the general public in a professional manner • Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI’s are delivered Desired Criteria • Higher and Further education qualifications Skills you'll need • Answering Customer Questions • Customer Service Telephony • Managing a Client Engagement • Data Entry and Basic Computer Skills • Ability to Identify and Anticipate needs
