Quality Assessor
Licensed sponsor Glasgow Part-time Customer Services Posted 3 days ago
Description As a Quality Assessor you will be responsible for monitoring and evaluating customer interactions to ensure compliance with the Contact Centre Quality Framework, regulatory requirements, and helping to deliver a Simply Brilliant Experience of The Standard. We want to help drive Customer Experience Scores by coaching and developing colleagues and you’ll play a key part in this. The role focuses on identifying process, system, and capability improvements, particularly through the asse…
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