Quality Assurance Manager
Licensed sponsor Manchester Full-time Posted 2 days ago
Department: Product Development
Employment Type: Full Time
Location: Manchester
Description
- At REFY, we’re redefining beauty through innovation, simplicity, and uncompromising quality.
- As Quality Assurance Manager, you’ll play a critical role in embedding quality throughout the
- full product lifecycle — from early-stage NPD risk assessments and development through to
- production, launch, and post-market quality management.
- Reporting to the Senior Regulatory & Technical Manager, you’ll collaborate cross-functionally
- with Product Development, Packaging, Supply Chain, Operations, and global suppliers to ensure
- products consistently meet REFY’s quality, safety, performance, and aesthetic standards. You’ll
- lead the development of scalable quality systems, drive continuous improvement initiatives, and
- establish robust processes that support business growth while maintaining best-in-class product
- quality.
Key Responsibilities
- Own and continuously improve REFY’s Quality Management System (QMS), ensuring
- robust and scalable quality processes.
- Own incoming goods quality control, including AQL reviews, inspections and ensuring products meet approved standards.
- Establish and maintain product and packaging quality standards, including specifications, tolerances, reference samples and range boards.
- Own product quality approvals, including PPS reviews, production samples and quality sign-off against approved standards.
- Embed quality throughout NPD, identifying risks and providing quality input from concept through production and launch.
- Manage supplier quality performance, including audits, quality issues, deviations, CAPAs and continuous improvement.
- Lead quality investigations, identifying trends, conducting Root Cause Analysis (RCA) and ensuring effective corrective actions are implemented.
- Maintain quality documentation and compliance, including SOPs, work instructions and specifications in line with GMP and applicable quality standards.
- Monitor ongoing product quality through warehouse, retained sample and production assessments.
- Act as a key quality authority across REFY, influencing decisions, collaborating cross- functionally and promoting a quality-first culture.
Skills, Knowledge And Experience
- Bachelor's degree in a scientific, engineering or related discipline.
- 6+ year's experience in Quality Assurance or Quality Management within Cosmetics, FMCG, Pharmaceutical, Medical Device or other regulated industries.
- Strong knowledge of Good Manufacturing Practice (GMP), ISO 22716 and ISO 9001; familiarity with FDA/OTC requirements is advantageous.
- Strong analytical, problem-solving and root cause investigation skills, with a hands-on approach to product quality assessment and decision-making.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and embed a quality-first culture across the organisation.
OUR PERKS
- 25+ Days Holiday: Start with 25 days and earn an extra day for every year of service, up to 5 additional days.
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- Salary Sacrifice Pension: Plan for your future with a 5% employer contribution through our salary sacrifice pension scheme.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexible start and finish times, with the option to work one day per week from home.
- REFY Product Perks: An annual allowance, exclusive discounts and the chance to try new REFY products before they launch.
- Regular Social Events: Team-building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
