Resident Liaison Officer
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver. Location: Stevenage and Watford and surrounding areas Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include: Communicate with residents to organise property visits Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines Handle complaints patiently and efficiently Keep project trackers updated in line with the program of works Do you have what it takes?
Driving licence and access to your own vehicle (essential) A customer-focused mindset Comfortable using Microsoft Office and IT systems Strong problem-solving and complaint-handling skills Excellent verbal and written communication Reliable, punctual, and well-organised Able to prioritise, multitask, and adapt to changing deadlines Desirable qualifications but not essential: Health & Safety Awareness First Aid qualification Why work with us?
Here are some of the brilliant benefits you could get as a Resident Liaison Officer: 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more… Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset.
A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more. Ready to take the next step in your career?
United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances
