Sales Account Manager
Company Description
CallCare is a trusted outsourced contact centre and customer service partner located in Salford Quays. With over 28 years of experience, we provide omnichannel customer experience solutions to organisations in both the public and private sectors. Our UK based team are available 24/7 to handle all customer contact, allowing our clients to focus on their core business and maintain a high level of customer service.
Role Description
This is a full-time on-site role for a Sales Account Manager at CallCare. The Sales Account Manager will be responsible for ensuring client retention, client satisfaction, providing exceptional customer service, and generating further business from the existing client base. Strong communication skills and excellent spoken English are essential for this role, as it involves building and maintaining client relationships.
Qualifications
- Strong customer service skills
- Experience in account management
- Proven track record of achieving sales and client retention targets
- Excellent communication skills, both verbal and written
- Ability to build and maintain relationships
- Attention to detail and organisational skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office
- Experience in the cBPO industry is a plus
