Sales Account Manager
About the job
We’re looking for an experienced Account Manager to join our office-based Sales team.
- Account Manager
- Hours: 40 hours per week, 8-5pm Mon-Fri
- Location: Poole
What you will be doing
·
· Respond to customer email enquiries within agreed timeframe.
· Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
· Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
· Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
· Identify and sell existing or new whitespace products.
· Actively maintain positive client relationships through service delivery, anticipating needs and potential issues.
· Research and understand product availability, actively engaging with category management, fulfilment, and operations teams.
· Keep track of NPS scores, seeking customer feedback to identify areas for improvement.
· Create memorable service interactions at each customer touch point.
· Maintain an in-depth knowledge of customer accounts, tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
· Schedule customer account reviews with BDM and Sales Support.
· Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
· Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
· Proactively work as part of the broader sales team and the sales shared service team to aid the development of business opportunities.
· Follow Tower processes and procedures to support efficient and effective working with shared service functions (i.e. Finance, Marketing, Procurement).
· Adopt a ‘right first time’ approach to all actions and interactions.
Skills & Experience
- · B2B or B2C Experience.
- · Comfortable with interacting on the phone and in virtual meetings with customers
- · Appetite to develop commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- · Appetite to develop both product and industry knowledge.
- · Ability to build strong relationships with both customers and colleagues.
- · Ability to multitask under pressure, while remaining enthusiastic and positive , with a can-do attitude
What’s in it for you
- Modern open plan office
- Monthly profit share bonus scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are
We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who Are We Looking For?
We're looking for a proactive, organised and customer-focused individual who thrives on finding solutions and building strong relationships.
This isn't a traditional sales role. Instead, you'll act as a trusted point of contact for our customers, helping them navigate challenges, identify solutions, and ensure they receive an exceptional experience every time they interact with us.
You'll enjoy this role if you
- Love building relationships and delivering outstanding customer service
- Are naturally organised and able to manage multiple priorities at once
- Take ownership and look beyond the obvious answer to solve problems
- Are resilient and remain calm when faced with challenges
- Enjoy working collaboratively with both customers and colleagues
- Are confident using multiple systems and technology platforms
- Have excellent communication skills, both written and verbal
- Can think critically and make informed decisions
We're looking for someone who goes the extra mile. When a customer contacts you with an issue, you'll be curious, proactive and solutions-focused. Rather than simply providing an answer, you'll explore alternatives, coordinate with colleagues and identify the best possible outcome for the customer.
Experience in account management, customer service, customer success, coordination or administration would be beneficial. Product knowledge is advantageous but not essential, as full support and training will be provided.
Most importantly, we're looking for someone who is motivated by helping customers, building relationships and making a difference as part of a supportive and collaborative team.
