Sales Manager - Premium Hospitality

Licensed sponsor Lilywhite House Full-time Posted 4 hours ago

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

The Role

We’re currently recruiting a Sales Manager – Premium Hospitality within our Premium Sales Team to help us take things to the next level.

Key Responsibilities

Responsible for achieving sales targets set for our premium portfolio for football across the venue’s matchday and seasonal proposition with a focus on higher tier memberships and experiences
To support the Senior Sales Manager in driving a high performing sales culture that celebrates success and offers necessary support and coaching when falling short of business objectives
A proactive focus on driving new B2B audiences to the venue, targeting lookalike audiences to our current seasonal memberships whilst strategically identifying industry trends and leveraging opportunities within key emerging markets
Adopt a consultative approach with corporates and a network of high-net-worth individuals (HNWI) to identify their deep valuable insights of their business objectives
Develop a strong understanding of key venue and product unique selling points (USPs) with the ability to present to C-Suite decision makers in a compelling manner and in line with club values
Set a benchmark for junior members of staff by regularly taking accountability of own personal development and performance by achieving monthly set targets and key performance indicators (KPIs)
Consistently strong call quality, note taking with tailored proposals that are tailored to client insights gathered from each conversation
Have a venue sales mentality, with good understanding of the product portfolio across all stadium events and ability to cross-sell by identifying the scope of each opportunity in all client conversations
Maintain a consistently populated sales pipeline with the ability to effectively transition clients through the sales cycle focussing on driving client meetings before negotiating the close
Once the closure of sales has been negotiated, ensure timely and attentive management of the administrative handover to Premium Experience Team
Collaborate with the Senior Sales Manager and think creatively about how to improve ways of working and to ensure you have the tools required to be a successful sales professional
Focus on elevating their personal brand through regularly representing the venue at external events and leveraging referrals to expand their network
Ability to negotiate closure of sales and manage administrative handover to Premium Experience Team
Support the Line Manager with onboarding of new team members, ensuring effective adoption of all sales systems, processes, and best practice
Produce timely and accurate summaries of sales performance and pipeline for the Senior Sales Manager to review
Key focus on driving the business objectives and displaying leadership traits alongside the Senior Sales Manager when communicating commercial strategy to the broader Premium Sales team
Adopt a CRM first mentality, ensuring that all activity is accurately tracked in Salesforce

Person Specification

What you will bring

Passionate about being perceived as an industry expert
Ability to adapt ways of working to drive the needs of the business
Maintain a positive approach to daily work to set an example for the rest of the team
Mature and professional approach to daily work
Strong leadership qualities
Thinks ahead, generates ideas
Values & respects others, builds relationships, collaborates
Gets things done, delivers to high standards, takes responsibility
Excellent communicator with strong inter-personal and networking skills
Gifted negotiator and influencer
Creative, energetic and target driven
Thrives under pressure
Can work under own initiative but is a supportive team member
Strong personal work ethic
Strong presentation and sales proposal writing skills
Confident candidate with strong communication skills
Efficient on Ticketmaster XR, Salesforce and Zendesk preferable
Strong Microsoft Office experience

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.