Sales Support Operations Executive - 6m FTC

About CRU

CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.

About the role

Support CRU’s Sales & Customer Support team with customer onboarding, administration, orders and cases. You’ll work with regional sales teams and internal partners to resolve queries, maintain accurate records and help ensure a responsive client experience.

Responsibilities

Key Responsibilities

• Create, send, track and manage KYC forms, responding to client queries.
• Support customer paperwork and coordinate with the wider team.
• Distribute booking forms and track client signatures through DocuSign.
• Create and process Salesforce orders accurately and within agreed SLAs, including approximately 125 orders per month.
• Help flag compliance and bad debtor concerns, coordinating with Compliance and Credit Control.
• Investigate and resolve order-related issues, escalating to the Senior Manager when needed.
• Respond to regional sales team queries about orders and processes.
• Manage cases within SLA, maintaining accurate Salesforce records, documentation and case comments.
• Provide other support to the wider Sales & Customer Support team as required.

Requirements

Skills & Experience

• Strong attention to detail and accuracy when processing orders, forms and customer records.
• Clear, professional written and verbal communication skills.
• Organised, with the ability to prioritise work and meet multiple SLAs.
• Customer-focused, responsive and collaborative approach.
• Sound judgement to identify issues, follow established procedures and escalate when needed.
• Confident using business systems, including Salesforce and DocuSign, or able to learn them quickly.
• Experience with Salesforce, DocuSign, KYC or order compliance processes is desirable.
• Mandarin proficiency (essential).
• Experience in sales administration, order processing or a similar role.
• Experience maintaining accurate records and working to service levels and established processes.

Benefits

What We Offer

• Competitive salary and flexible benefits package.
• Opportunities for professional growth and development as part of a global company.
• A collaborative and supportive work environment.
• The chance to work with industry-leading experts and over a diverse range of topics and projects.