Salesforce Lead - Banking

Licensed sponsor Milton Keynes Full-time Posted 6 hours ago

About Us

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.

With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.

It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Role type: 8+ Years

Job Details

We are looking for an experienced Salesforce Lead with strong expertise in Salesforce Service Cloud to lead design, development, and delivery of customer service and support solutions. The ideal candidate should have hands-on Salesforce experience, stakeholder management skills, and the ability to guide technical teams in delivering scalable Service Cloud implementations.

Key Responsibilities

Lead Salesforce Service Cloud solution design and implementation.
Gather business requirements and translate them into scalable Salesforce solutions.
Configure and customize Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Entitlements, and Service Console.
Collaborate with business stakeholders, architects, and development teams.
Drive integrations between Salesforce and enterprise applications.
Provide technical leadership, code reviews, and best practice guidance.
Support deployment, release management, and production issue resolution.
Mentor team members and ensure delivery quality.

Required Skills & Experience

8+ years of Salesforce experience with at least 3+ years in a lead role.
Strong hands-on experience in Salesforce Service Cloud.
Experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce integrations (REST/SOAP APIs).
Good understanding of Salesforce security, data model, and platform best practices.
Experience working in Agile delivery environments.
Strong stakeholder management and communication skills.

Preferred

Salesforce Service Cloud Certification.
Experience in Banking, Financial Services, or Insurance domain.
Exposure to Sales Cloud and Experience Cloud.

Key Competencies

Technical Leadership
Solution Design
Stakeholder Management
Team Mentoring
Problem Solving & Delivery Ownership

How To Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.