Scrum Master

Licensed sponsor United Kingdom Full-time Posted 1 hour ago

Introduction

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

Enable one or more established, cross-functional technology delivery squads to deliver customer and business value predictably, transparently and sustainably, while maintaining appropriate focus on quality, security, and operational readiness
Act as a leader, delivery coach and facilitator, helping squads establish effective agile ways of working, maintain a healthy flow of prioritised work, remove impediments and strengthen ownership, collaboration and continuous improvement
Provide accurate delivery visibility through agreed tooling, metrics, reporting and RAID disciplines, ensuring that work, risks, issues, dependencies, decisions and delivery forecasts are actively managed and appropriately escalated.

This is a homebased role. Candidates must be living in the United Kingdom to be considered for this role.

Essential Duties & Responsibilities

Facilitate effective Scrum ceremonies, coach squads in agile principles and behaviours, promote self-organisation and ownership, and help product owners and delivery teams maintain focus on customer and business value
Identify, manage and remove delivery impediments, improve team flow and predictability, support capacity and release planning, coordinate cross-squad dependencies and help squads balance pace, quality, and operational resilience
Mentor squad members, product owners and stakeholders in agile practices, facilitate collaborative problem-solving, challenge ineffective ways of working and ensure improvement actions arising from retrospectives, delivery data and feedback are owned and delivered
Use appropriate deliver measures, including throughput, lead time, cycle time, work in progress, work-item ageing, predictability and defect trends to identify risks, improve squad performance and provide meaningful delivery dashboards and stakeholder insights
Build strong relationships across technology and the wider Maximus organisation, translate delivery challenges into clear business impacts, communicate progress and dependencies effectively and facilitate informed planning, prioritisation and decision-making
Promote DevOps, continuous-delivery, automation, customer-centred and outcome-based practices, support effective use of approved delivery platforms and encourage responsible adoption of AI-enabled productivity and collaboration tools where these provide measurable value
Maintain accurate delivery information within the agreed platform as a single source of truth and ensure risks, assumptions, issues, dependencies, blockers actions and decisions are recorded, assigned to accountable owners, regularly reviewed, clearly reported and escalated where required.

Essential Skills

Proven experience working as a Scrum Master within an agile software, digital, product or technology delivery environment
Strong understanding of Scrum, Kanban, Lean and iterative delivery principles
Experience facilitating Scrum ceremonies, workshops, planning sessions and stakeholder meetings
Ability to coach technical and non-technical colleagues in agile practices, team ownership and continuous improvement
Experience identifying and resolving impediments and managing risks, issues and cross-team dependencies
Ability to use delivery data and metrics to improve flow, predictability, quality and decision-making
Experience using agile delivery platforms such as Azure DevOps, Jira, Rally or equivalent
Strong communication, facilitation, stakeholder-management and influencing skills
Experience managing multiple priorities within a fast-paced or complex delivery environment
Good understanding of software delivery lifecycles, release planning, quality and operational readiness.

Desirable Skills

Experience supporting cloud, digital, software engineering or technology-transformation delivery
Exposure to DevOps practices, continuous integration, continuous delivery and automation
Experience operating across multiple squads or within a coordinated or scaled delivery environment
Knowledge of value-stream management and flow efficiency techniques
Experience working within a complex enterprise, healthcare, public-sector or regulated environment
Experience contributing to agile communities of practice, delivery standards or coaching beyond a single squad
Understanding of product-led, customer-centred and outcome-based delivery
Awareness of responsible AI-enabled delivery and productivity practices.

Qualifications

Certified Scrum Master (CSM), Professional Scrum Master I or II (PSMI/II), or equivalent agile delivery qualification
Equivalent experience within technology, digital, software engineering or product delivery environments.
Agile coaching, Kanban, Lean, Product or DevOps certification (Desirable)
SAFe or other scaled-delivery certification (Desirable)

Maximus Competencies

Embraces Respect
Partners Effectively
Creates Innovative Solutions
Focuses on the Customer
Demonstrates Compassion
Takes Responsibility & Acts with Integrity.

Individual Competencies

Clear communication, facilitation and stakeholder influence
Collaborative leadership & coaching
Data-informed decision-making and delivery discipline
Customer focus and results orientation
Constructive problem-solving and continuous-improvement mindset
Adaptability, resilience and learning agility
Emotional intelligence, integrity and accountability

Travel Requirements

Travel may be required periodically to support team collaboration, service delivery and key stakeholder meetings.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.