Senior Account Manager/Client Partner

Description

As a Senior Account Manager, you must nurture our existing clients, grow accounts year on year, and provide a top-level client service experience. As a senior member of Team ITCH, you will be a role model to more junior staff, lead by example, and embody the values of ITCH. You will be measured on a series of KPIs designed to help you excel in the role, with the main objective of keeping your clients happy and growing their accounts. A SAM is an expert in client management, project management, delivery and communication.

You are an ultimate all-rounder, with as much skill in time/budget/schedule management as you have with client comms and problem-solving.

Your role within the Account Management team is not only to manage projects from start to finish but it’s about identifying opportunities for growth and developing relationships that make ITCH indispensable to our clients. You’re the first port of call for any content requirements and each client believes you to be their own Brand Ambassador and advocate.

You are tasked with working with the Client Director to seek out and explore opportunities, think commercially about ideas and opportunities and effectively communicate that internally.

Within ITCH, you play an integral role in the management of resource allocation, schedules and delivery. You are a key figure in the team and must build and maintain strong relationships with all members of the team to ensure projects run smoothly. This includes support and encouragement and always being approachable.

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You are responsible for effective briefing to both editors and filmmakers, to ensure the translation of creative to final output.

Process is a key part of your role and ensuring process is followed across all your projects is vital.