Senior Business Support Officer

Licensed sponsor London Full-time Posted 1 hour ago

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Be the driving force behind high-quality services that make a real difference to residents every day.

Are you an organised, proactive and solutions-focused professional who thrives in a fast-paced environment? We're looking for a talented Senior Business Support Officer to play a key role in supporting the delivery of our Environment Service. This is an exciting opportunity to take ownership of complex business support activities, influence service improvements, and help shape the way we deliver outstanding services to our communities.

What’s the role? ……

As a senior member of the team, you'll provide professional business support, coordinate operational activities, produce performance information, manage complex enquiries and complaints, and contribute to service improvement projects. You'll also deputise for the Environment Support Team Manager when required, helping to lead by example and support a culture of collaboration, innovation and continuous improvement

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What We’re Looking For

We're keen to hear from candidates who can demonstrate

Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
Experience handling customer enquiries, complaints or complex casework.
The ability to analyse information, identify issues and implement practical solutions.
Strong attention to detail and a commitment to delivering quality outcomes.
A proactive approach with a passion for continuous improvement..
A collaborative, positive and professional attitude, with a commitment to equality, diversity and inclusion

Location

The job is primarily based at Lawrence House, Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Terri Heywood.

Please click here to view the Job Description and Person Specification

Salary

£37,509 - £38,637 per annum (Scale 6)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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