Senior Claims Negotiator

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £36,621 to £40,458 Per annum (pro rata for part-time) 

Working Hours: 29.6 hours per week 

Contract Type: Permanent

Closing Date: 27th October 2026

Interview Date(s): 5th and 6th November

Are you experienced in handling and negotiating complex, high-value liability claims? Can you lead and support a team while overseeing challenging insurance claims and deputising for senior management when required?   If so, then we would like to hear from you.

About the Role

As a Senior Claims Negotiator, you will support the delivery of a high-quality claims service by independently investigating, assessing, negotiating and settling liability and material damage claims within delegated authority levels and insurance deductibles.

Assist with the handling of complex, high-value property damage and personal injury claims, liaising with insurers where claims exceed policy limits to protect the Council's financial and reputational interests.

Provide support in managing legacy and insolvency-related claims, including long-tail and complex cases, while contributing to the oversight of legal service providers and independent experts to ensure effective service delivery and value for money.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

•     NVQ Level 4, or ACII qualification, or CII Certificate in Insurance with extensive relevant experience.
•     Experience of handling and managing potentially high value and complex claims. Managing the litigation process, particularly in respect of a casualty portfolio.
•     Demonstrable experience of fostering and maintaining good working relationships with Senior Management Teams, Heads of Service, departmental managers and their teams, other organisations, insurance companies, loss adjusters, specialist experts, solicitors and barristers.
•     Experience of managing or effectively monitoring the work of others, ensuring that standards of quality and time management are met.
•     Comprehensive knowledge and understanding of current legal procedures and case law relevant to the handling of legal liability claims.
•     In depth technical knowledge of liability claims handling along with knowledge of other classes of business such as motor, own property damage and travel.
•     Ability to explain complex information in a patient, clear and concise manner, ensuring that it is fully understood by recipients at all levels

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

The role operates within a hybrid working environment. Regular attendance at County Hall will be required in line with service needs and current team arrangements. Flexible working requests will be considered in accordance with the Council's Working Arrangements and Flexible Working policies.

For more information or an informal discussion, please contact:

For more information or an informal discussion, please contact:

• Jayne Newbert, Claims Manager
• Telephone: 0116 3057754
• Email: Jayne.Newbert@leics.gov.uk 
• James Colford, Technical Underwriting Manger
• Telephone: 0116 3056516
• Email: James.Colford@leics.gov.uk 

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.