Senior EUC Engineer
Join Our Team as a Senior EUC Engineer
We’re looking for an experienced and motivated Senior EUC Engineer to join our busy & dynamic IT Team, supporting users and systems within the PayPoint group. In this hands-on role, you'll provide expert 1st & 2nd line support across a wide range of devices and applications while contributing to ongoing infrastructure improvement initiatives.
This is an onsite role based in our Welwyn Garden City office, 5 days a week, with occasional working from home days.
Why choose PayPoint?
PayPoint offers a collaborative working environment with room to grow and develop your technical career. You'll be the go-to person for end-user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best.
What will you be doing?
Your role will involve a variety of responsibilities, including
- Deliver responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment
- Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support)
- Take ownership of support issues, seeing them through to resolution, and escalating where appropriate
- Support and maintain Microsoft Windows 11, Microsoft 365, macOS and Active Directory environments
- Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system.
- Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades)
- Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery
- Create and maintain internal technical documentation and knowledge base articles
- Adhere to ITIL-aligned service management processes
- Working in collaboration with the EUC Team Leader, to ensure an excellent level of support and service is provided at all times
- Mentor junior engineers and share knowledge to support team development
What would we like from you?
- Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365
- Active Directory, Group Policy and basic user management
- Laptop hardware support and fault diagnosis
- Mobile device support (iOS & Intune managed devices)
- Imaging, deployment and configuration of endpoints
- Experience using ticketing and asset management systems (Halo).
- Several years working in an EUC/IT Support environment
- A proactive approach to problem-solving and incident ownership
- Excellent interpersonal, communication & stakeholder management skills
- Comfortable prioritising tasks in a dynamic, fast-paced environment
- Strong documentation and organisational skills
- A genuine interest in technology and continuous improvement
It would be great if you already have…
- ITIL Foundation certification
- Relevant Microsoft certifications
- Experience supporting macOS environments
- AV or collaboration tool support (Microsoft Teams, Logitech etc)
- Experience working in a multi-site or corporate environment.
What can we do for you
- We offer a range of benefits, including:
- Holiday purchase scheme, with 25 days holiday plus bank holidays.
- On-site gym (free) and nationwide corporate rate gym membership.
- Online benefits portal offering discounts on shopping and holidays.
- Love2Shop Everyday Benefits Card.
- Contributory company pension scheme.
- Progression and Development.
- Private medical insurance and life assurance (with option purchase additional cover
- Additional benefits available at a discounted rate.
- Cycle2Work scheme
- Electric Car Scheme
At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
