Senior HR Manager
Job summary
Are you an experienced HR leader looking for a high-impact role where your strategic vision and hands-on leadership can directly shape the future of patient care? We are seeking a resilient, strategic, and highly collaborative Senior HR Manager to oversee our workforce strategy and operations. In this role, you will lead blended clinical and administrative teams, navigating complex regulations to translate policy into practice.
You will be a trusted advisor to senior leadership, knowing precisely when to look at the big picture and when to roll up your sleeves to get things done. Key Responsibilities Strategic Leadership: Conduct strategic horizon scanning to anticipate statutory, regulatory, and NHS updates, translating them into robust policy recommendations.
Employee Relations & Conflict Resolution: Manage complex conflict, grievances, and disciplinary processes constructively and pragmatically. Risk Management: Assess organisational and legal risks across the workforce, taking decisive action to protect the organisation. Team Empowerment: Lead, empower, and champion the success of diverse clinical and administrative teams with a collaborative and empathetic approach.
Governance & Policy: Ensure strict compliance with evolving healthcare frameworks, guiding leadership teams through definitive organisational choices. Interview Date: Thursday, 26th November 2026 Please note: The assessment process for shortlisted candidates will include an interview and a presentation.
Main duties of the job
You are calm, clear-headed professional who thrives under pressure. You possess the political acumen to navigate complex workplace dynamics, knowing when to leverage formal authority and when to guide through soft influence. You are assertive enough to say the unpopular thing when necessary, yet adaptable enough to unite different team cultures.
Please see the attached terms and conditions, person specification and job description for full details of this role. We encourage you to write your application in your own words, sharing your real experiences and achievements.
The vast majority of applications we now receive are written using AI which makes applications generic, weakens applications, may be considered as misrepresentation and encourages those shortlisting to favour applications which are more personal and interesting. Applications which clearly make heavy use of AI will not be shortlisted.
Overuse of AI can: Miss important parts of the job description and sound generic Be unclear or misleading without careful editing Include false claims about your skills and experience, one of which will be your communication skills If you need reasonable adjustments due to a disability, you may use AI or other tools to help with your application. INTERNATIONAL APPLICANTS: This role has been assessed as eligible for visa sponsorship.
Applicants requiring sponsorship must meet all other visa requirements including knowledge of English.
About us
The Ridings Medical Group is a large, forward-thinking training practice operating as a single Primary Care Network, River & Wolds PCN, delivering high-quality primary care services to more than 48,000 patients across five sites in the East Riding of Yorkshire. Led by 11 GP Partners and supported by a highly experienced and dynamic management team, we employ over 200 colleagues across a wide range of clinical and non-clinical disciplines.
Our workforce includes Salaried GPs, Advanced Care Practitioners, Nurses, Healthcare Assistants, Pharmacists, Social Prescribers, Dispensers, Care Navigators, and a dedicated administrative team, all working collaboratively to provide outstanding patient care.
As a research-accredited practice, we are proud to be among the highest-performing organisations in the Yorkshire and Humber region, with a strong commitment to innovation, education, and continuous improvement. Situated within easy reach of Leeds, York, and Hull, our practice serves a diverse and growing population while offering the benefits of both rural and urban communities, supported by excellent transport links across the region.
Job responsibilities
To manage the HR functions to ensure the best use of all resources human, financial and estates with a strong focus on staff wellbeing. Human Resources Oversight: For The Ridings Medical Group: Support recruitment, induction and training of new staff. Support adherence to policy for required governance checks including DBS, professional registration, right to work and professional indemnity, providing guidance and liaising with staff as required.
Oversee the administration of staff including absence management, annual leave, onboarding, offboarding and general HR administration. Oversee wellbeing initiatives in the practice including signposting and thank you newsletters. Oversee onboarding and offboarding of GP Registrars, HYMS students and student nurses. Oversee the planning and attendance tracking of practice PTL sessions.
Oversee and provide guidance on the storage and retention of all staff-related data. For OPL Enterprises: Support the Lead GP Partner with line management and the completion of staff reviews Human Resources Activity for The Ridings Medical Group: Together with the Senior HR Advisor, develop and review all HR-related policies and procedures, ensuring that they meet current guidance.
Together with the Senior HR Advisor, ensure that the necessary processes are in place to support the execution of statutory and Practice policy and requirements. Ensure staff subject to visa requirements are appropriately registered on the UK Visa & Immigration Sponsorship Management System and issued with the correct visa for their working requirements.
Ensure apprentices are registered correctly on the Apprenticeship Portal and appropriate levies/funds are claimed as required. Provide support, advice, guidance and mediation (where required) to staff, managers and partners ensuring that employment law and company policies are adhered to. Provide 1-2-1 emotional and/or workplace support to staff as required, where appropriate directing to Line Managers, Directorate Leads or Senior HR Advisor.
Conduct workplace investigation meetings as required and in relation to disciplinaries, capability hearings and grievances. Lead and act as first point of call for all disciplinaries, grievances and capability hearings, ensuring that policy and legislation is followed. Ensure all relevant paperwork is completed in a timely manner. Liaise with the employment solicitor as required for any staff related matters.
Prepare and support the use of settlement agreements where appropriate, ensuring proper due diligence and non-disclosure is maintained. Work with the Senior HR Advisor monthly to review absence related data included Bradford Factor calculations. Liaise with managers, Senior HR Advisor and Staff Partners as required and where staff have reached a trigger point.
Work with the Senior HR Advisor managers and employees to ensure that staff needs are met under the Equality Act including referral to Occupational Health and the agreement of reasonable adjustments if required. Work with the Senior HR Advisor, managers and employees to manage excessive authorised and all unauthorised absence as required, discussing with senior managers, Staff Partners and/or solicitor if needed.
Provide support to the Senior HR Advisor with requests for compassionate leave and hospital appointment leave in accordance with practice policy. Human Resources Activity for OPL Enterprises: Support the Superintendent Pharmacist, Pharmacy Manager & Lead GP in the recruitment of new staff to ensure successful induction and integration of the individual. Management of the Simply Health policy including renewal and user management.
Propose, agree and organise pay increments and cost of living rises with the Senior Management Team and Lead GP and communicate to staff via letter. Develop and review all HR-related policies and procedures, ensuring that they meet current guidance and processes are in place to support their execution. To ensure apprentices are registered correctly on the Apprenticeship Portal and appropriate levies/funds are claimed as required.
Ensure all necessary HR requirements are met including GDPR and legal requirements. Provide support, advice, guidance and mediation (where required) to staff, managers and partners ensuring that employment law and company policies are adhered to. Conduct workplace investigation meetings as required and in relation to disciplinaries, capability hearings and grievances.
Lead and act as first point of call for all disciplinaries, grievances and capability hearings, ensuring that policy and legislation is followed. Ensure all relevant paperwork is completed in a timely manner. Liaise with the employment solicitor as required for any staff related matters. Prepare and support the use of settlement agreements where appropriate, ensuring proper due diligence and non-disclosure is maintained.
Work with managers and employees to ensure that staff needs are met under the Equality Act including referral to Occupational Health and the agreement of reasonable adjustments if required. Work with managers and employees to manage excessive authorised and all unauthorised absence as required, discussing with Staff Partners and/or solicitor if needed.
Approve requests for compassionate leave and hospital appointment leave in accordance with pharmacy policy. Line Management: For The Ridings Medical Group: To provide direct line management for the following: Senior HR Advisor To conduct annual PDPs for direct reports, obtaining 360 degrees feedback where appropriate. To also conduct at least one mid-term review with each person.
To listen to any individual staff members concerns if approached, directing them appropriately after listening. Being involved in the recruitment of new staff, overseeing induction and successful integration of the individual. Ensuring all staff keep up to date with their training requirements. Ensuring accurate records of annual leave are kept through People HR. Passing all HR-related information to HR to be placed in central records.
Informing HR of any staff absences. Promote a positive, collaborative, and supportive team culture with a focus on patient-centred care, safety and continuous improvement. Collate induction programmes for new staff. Training & Development: Together with the Senior HR Advisor, prepare and deliver training to the management team, and other employees where required, to ensure that policies are understood and implemented into practice.
Maintain a refresher programme of training and development for all staff. Project Management: For The Ridings Medical Group: Manage and drive forwards HR projects within the Practice, liaising with the Senior Management Team and Senior HR Advisor as required. Lead analysis, action and consultation to meet TUPE regulations during practice mergers or takeovers.
Systems: Together with the Senior HR Advisor, For The Ridings Medical Group: Continual review of HR systems to ensure the needs of the Group, PCN and pharmacy are met. Create and maintain the People HR system including setup, building reports, developing workflows, troubleshooting issues, building Hotsheets/ API links and analysing/ developing new ways of working to meet the needs of a growing practice.
Complete audits of the HR system as required to identify any issues to rectify. Meetings: For The Ridings Medical Group and River & Wolds PCN: Management Meetings HR Meetings Strategic Development Group (Staff) For OPL Enterprises: HR Meetings Miscellaneous: This job description is not exhaustive and may be adjusted periodically after review and consultation.
Work safely at all times in accordance with legislation requirement and Practice policy and Procedures. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Person Specification
Personal Attributes · Essential
Resilient and Assertive: Ability to stand your ground, be firm when necessary, and say the unpopular thing. Hands-on Leadership: Willing to muck in at an operational level while maintaining a strategic view. Judgement: Keen political acumen, knowing precisely when to assert formal authority (pull rank) and when to use soft influence. AI and Right to work
Essential
Please advise if AI contributed to any part of your application, indicating the extent of its use. Confirm you meet the visa requirements detailed in the attached 'Additional information for applicants' document.
Qualifications · Essential
CIPD Qualified (Level 7 preferred) or equivalent professional HR qualification
Desirable
Masters degree in Human Resources or Healthcare Management Skills & Leadership
Essential
Conflict Resolution: Ability to manage complex conflict, employee grievances, and disciplinaries constructively. Strategic Horizon Scanning: Strong research skills to manage statutory, regulatory, and NHS changes, translating them into policy recommendations. Risk Management: Proven ability to assess organisational/legal risks and take decisive action. Excellent negotiation skills
Desirable
Experience dealing with medical staff/Partner dynamics in primary care. Excellent analytical IT skills including the ability to develop complex spreadsheets, databases & API Hotsheets. Working Style & Temperamant
Essential
Collaborative & Empathetic: Demonstrable history of team working, empowering others, and championing peer success. Calm & Reflective: A methodical, clear-headed approach with strict attention to detail under pressure. Pragmatism: Ability to cut through the noise, view the bigger picture, and help leadership teams make definitive choices.
Desirable
Adaptable leadership style tailored to blended clinical and administrative teams.
Experience · Essential
Extensive, proven HR experience at a senior management level.
Desirable
Experience working within an NHS or healthcare setting (ideally Primary Care, PCNs or Integrated Care Systems). Experience managing employee relations under the NHS Agenda for Change framework and the Salaried GP Model Contract
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
