Senior Program Manager

Aboutthe Role

CBRE GlobalWorkplace Solutions is a leading global provider of integrated facilities andcorporate real estate management. We are recruiting a Senior Program Manager joinour global account team, based in London.

As aCBRE Senior Program Manager, you will be responsible for facilitating complexcross-functional programs.

This jobis part of the Program Management function. They are responsible for thecreation and delivery of strategic programs representing major client initiatives.

Our FourStrategic Pillars

• Provide the best buildings at themost competitive costs
• Tailor our spaces to inspireinnovation, promote collaboration, and strengthen connections betweencolleagues, customers, and our brand
• Create exceptional moments to delivera frictionless experience for colleagues our moments that matter consistently
• Take responsibility for operationalexcellence across all services delivered within the site by demonstratingresilience and mitigating risk

WhatSuccess Looks Like

• Client leadership hears aboutconstruction impacts from us first and in advance, with a clear view of whateach one means for colleagues. Nothing reaches the business as a surprise.
• Every landlord activity affecting thebuilding has a known program, a named owner, and an agreed mitigation, trackedin a live log and followed through to close.
• Disruptive works are timed andmitigated to protect colleagues' day to day experience, and the client's rightto quiet enjoyment of the premises is understood and represented in everyconversation with the landlord. Where disruption cannot be avoided, ensureclear communication is provided to the business.
• Everyone involved, across ProjectManagement, the landlord, and FM Operations, knows who owns what. Questions getanswered and actions get closed.
• The new floors move from Design andConstruction to FM with services mobilised, documentation complete, and no openreadiness gaps at go live.
• Colleagues moving onto the new floorshave a frictionless first day, and the client's leadership sees the handover asa success.
• Understanding on how construction andproject decisions land on the people using a building, and who can communicatethat clearly at every level.

WhatYou'll Do

Landlordand construction interface

• Act as the single point of contactbetween the client, the landlord, and landlord contractors on all constructionactivity affecting the occupied building.
• Proactively gather program,sequencing, and access information. Challenge gaps and press for clarity whereit is missing.
• Assess and communicate theoperational impact of works, including noise, vibration, access, serviceinterruptions, and colleague experience, in plain language and ahead of time.
• Influence outcomes such as the timingof disruptive works, mitigation measures, and communication plans, even whereCBRE holds no contractual authority.
• Keep a live risk and issues log forall landlord activity, with owners, actions, and dates, and follow every itemthrough to close.

Programleadership

• Oversee large cross-functionalprojects or programs from end to end using a formal process.
• Ensure that all functions remain onschedule and any issues get escalated and resolved so that the program getscompleted on time.
• Create & distribute routine PMOreports, which include status reports and updated Gantt charts.
• Work with key stakeholders to developsolutions and guide project teams throughout delivery.
• Report on workstreams' dailyactivities. Establish work schedules, assign tasks, and cross-train staff. Setand track staff and department deadlines. Mentor and coach as needed.
• Apply advanced knowledge to seek anddevelop new, better methods for accomplishing both individual and departmentobjectives.
• Showcase expertise in own jobdiscipline and in-depth knowledge of other job disciplines within theorganization function.
• Coach others to develop in-depthknowledge and expertise in most or all areas within the function.
• Impact the achievement of customer,operational, project, or service objectives across multi-discipline teams. Workis guided by functional policies which impact the design of procedures andpolicies.
• Contribute to new products,processes, standards, and/or operational plans in support of achievingfunctional goals.

Communicationand stakeholder management

• Manage internal and externalrelationships in support of programs.
• Communicate difficult and complexideas with the ability to influence.
• Lead by example and model behaviorsthat are consistent with CBRE RISE values. Anticipates potential objections andpersuades others, often at senior levels and of divergent interest, to adopt adifferent point of view.

WhatYou'll Need

• Bachelor's Degree preferred with 12+ yearsof relevant experience. In lieu of a degree, a combination of experience andeducation will be considered. PgMP or PMP certifications preferred.
• Experience in the areas of staffing,selection, training, development, coaching, mentoring, measuring, appraising,and rewarding performance and retention is preferred.
• Proven experience facilitating themobilisation, operational readiness, or the transition of new or refurbishedworkplace space into live operation, including handover, snagging, and defectsmanagement.
• Experience working alongsidelandlords, managing agents, and construction teams in occupied buildings, andrepresenting the occupier's interests during base building or fit out works.
• Experience working with localcouncils on construction matters such as noise, permitted working hours, andother restrictions on works.
• Working knowledge of how operationalinput during design shapes long term workplace performance.
• Background across integrated hard andsoft services or workplace experience. Hospitality or customer facingleadership is highly valued.
• Understanding of workplace wellbeingfoundations, such as the WELL Building Standard from the International WELLBuilding Institute and how workplace effectiveness if measured via Leesman.
• Proven ability to influence outcomesin a matrix environment where day to day control sits with Project Management,the landlord, or FM Operations.
• Experience communicating with C-suiteand legal teams about the impact of third party actions on colleagues and onthe client's right to quiet enjoyment of the premises.
• IOSH Managing Safely or an equivalenthealth and safety qualification is desirable.
• Deep knowledge of process basedmethodologies. Six Sigma, Kaizen, PRINCE2, or another agile certification ispreferred.
• The innovative mentality to developmethods that go beyond existing solutions.
• Ability to solve unique problemsusing standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of MicrosoftOffice products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with anadvanced inquisitive mindset.
• Highly sophisticated math skills.Ability to calculate somewhat complex figures such as percentages, fractions,and other financial-related calculations.

Why CBRE

When you joinCBRE, you become part of the global leader in commercial real estate servicesand investment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

Applicant AI UseDisclosure

We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.