Senior Receptionist

Job summary

Are you a motivated and experienced administrator looking for your next challenge? We are seeking an enthusiastic and highly organised Senior Receptionist to join our dedicated Women's Services team. This is an exciting opportunity to play a key role in delivering an exceptional patient experience while supporting the smooth day-to-day operation of our busy administrative functions.

In this role, you will undertake a range ofsupervisory responsibilities, including providing day-to-day guidance, support, and oversight to reception and administrative staff. You will assist with staff induction, training, workload coordination, rota management, and the monitoring of performance standards, helping to foster a positive and productive team culture.

You will also act as a point of escalation queries, ensuring issues are resolved efficiently and professionally. Interview Date: 28 October 2026 18 hours 15 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE

Main duties of the job

Working closely with the Administration Lead and Administration Manager, you will contribute to the development and continuous improvement of administrative services across Women's Services. This includes supporting and participating in quality improvement initiatives, service redesign projects, and the implementation of new processes aimed at enhancing efficiency, patient experience, and operational performance. You will be encouraged to identify opportunities for improvement, share ideas, and help drive positive change within the department.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI) Freeman Hospital Newcastle Dental Hospital Cramlington Manor Walks Urgent treatment centres Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under '