Senior Software Engineer
Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
Build and implement technical resolution: devise, design and implement solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.
Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc. and business impact. Deliver measurable customer and business outcomes.
Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND experience in engineering, product or technical program management, product development, technical consulting, or solution delivery. OR equivalent experience.
Experience working directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions. Demonstrated ability to lead ambiguous technical work from discovery to validated resolution.
Technical knowledge of enterprise Windows environments, including several of the following areas: device provisioning and deployment, device management, OS and update management, application management, performance, reliability, and security. Experience troubleshooting complex technical issues using data, logs, diagnostic tools, and structured problem-solving methods.
Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions. Ability to synthesize information from multiple sources, identify systemic patterns and root causes, and translate findings into practical customer solutions and actionable product feedback.
Solid customer empathy, engineering judgment, learning agility, and the ability to operate effectively across product, field, support, partner, and customer teams. Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution. Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences.
Experience in a Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture role. Experience developing prototypes, scripts, diagnostic tools, reference implementations, or reusable technical guidance.
Demonstrated ability to turn solutions developed for an individual customer into repeatable approaches that benefit a broader customer population. Experience representing customer needs in product planning and influencing engineering priorities through technical evidence and business impact.
