Senior Technical Support Engineer
Who We Are
Park Place Technologies is a global data center and networking optimization firm. Powered by the world’s largest on-the-ground engineering team, a robust group of advanced engineers and our fully staffed, 24x7x365 Enterprise Operations Center, we offer a robust portfolio of IT solutions to optimize networking and data center Uptime and performance. As the industry leader, our 2500 Park Place Associates provide support to 21,000+ customers in more than 154+ countries. We are proud to service 90% of Fortune 500 companies and 40% of Forbes 100 clients.
Job Role
Senior Technical Support Engineer Level 3 – Open Systems (AIX)
Purpose of Role
Responsible for the implementation, administration, support, troubleshooting, automation, optimization, and continual improvement of enterprise Open Systems infrastructure and associated services across managed services and customer environments.
Supports. enterprise Linux, AIX, and Solaris platforms including but not limited to RHEL, AIX, CentOS, Ubuntu, SUSE, and Debian, alongside High Availability, Disaster Recovery, and automation tooling.
Core Responsibilities
- Provide advanced operational support for Open Systems infrastructure and services
- Perform troubleshooting, diagnostics, remediation, and root cause analysis across production environments
- Support provisioning, configuration, patching, upgrades, migrations, and decommissioning activities
- Maintain platform stability, resilience, security, and operational performance
- Participate in major incidents, escalations, onboarding, and service transition activities
- Collaborate across networking, storage, backup, cloud, security, and observability teams
- Contribute to operational standardization, automation, and continual service improvement initiatives
Platform Administration & Engineering
- Linux, AIX, and Solaris systems administration and support
- Performance monitoring, analysis, and optimization
- OS hardening, patching, and vulnerability remediation
- Backup, recovery, High Availability, and Disaster Recovery support
- Monitoring and observability platform administration
- Integration across infrastructure, networking, storage, identity, and monitoring services
Automation & Cloud Technologies
- Operational automation using Ansible, scripting, and APIs
- Bash, Python, and PowerShell scripting
- IBM PowerVC
Technical Skills and Experience
Essential
- At least one of Linux, AIX, Solaris administration experience
- Strong troubleshooting and analytical capability
- Experience supporting production managed services environments
- Understanding of ITSM operational processes
- Knowledge of networking, storage, backup, and virtualization technologies
Desirable
- Red Hat or equivalent certification
- Public cloud operational experience
- Kubernetes or OpenShift experience
- High Availability and Disaster Recovery exposure
- Infrastructure automation and observability platform experience
- Kubernetes and OpenShift administration and support
- Knowledge of Veritas clustering & Volume management
