Service Desk Analyst

Summary of the role: The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks , and th…