Service Desk Team Leader
Licensed sponsor Glasgow Full-time IT Posted 4 days ago
About The Role: The purpose of this role is to manage high priority tasks and events to completion within required timescales. This dedicated role will provide excellent customer service to the client, responsible for driving progress on emergency tasks and liaising with various key stakeholders. A strong communicator is key, confident in handling complaints and providing solutions. The Incident Lead will ensure we deliver agreed services to our customers in line with Contract Service Level Agr…
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