Service Manager

Service Manager 🌟 Service Manager, CQC Registered Manager, Service Manager Supported Living Sudbury 📍 Sudbury, Suffolk 🕒 30-37 hours per week 📄 Permanent 💰 Salary: £35,000 💼 Employee‑Owned Organisation   We’re looking for a committed and confident Service Manager to lead our Supported Living service in Sudbury . This is a key role focused on providing strong, consistent leadership, supporting the team and ensuring high‑quality, person‑centred care for the people we support.   Join Leading Lives , a not‑for‑profit, employee‑owned social enterprise where staff are empowered and customers are at the heart of everything we do.   💡 The Role As a Service Manager, your focus will be on: • Leading the day‑to‑day running of the service and ensuring it operates safely and effectively • Supporting, developing and guiding Team Supervisors and Support Workers • Upholding high quality standards, regulatory requirements and internal processes • Managing operational responsibilities including rotas, audits, safeguarding and health & safety • Building and maintaining positive relationships with families, professionals and partners • Providing clear, visible leadership that supports staff confidence, stability and continuous improvement   This role is ideal for someone who enjoys balancing operational management with people‑focused leadership and is committed to maintaining and developing a high‑quality supported living service. About the role 🌱 Why Join Us? • Award‑winning training & development opportunities • Become part of our employee‑owned organisation • Up to 8% employer pension contribution • Health & wellbeing support, including an Employee Assistance Programme • Cycle to Work scheme, retail discounts and more • A rewarding leadership role where you can make a real difference 🔧 Key Responsibilities Maintain Service Quality & Operations • Oversee audits, incident reporting and quality monitoring • Ensure compliance with safeguarding, CQC requirements, GDPR and health & safety standards • Manage service budgets and maintain accurate reporting Provide Supportive Leadership • Offer clear guidance, coaching and support to Team Supervisors and staff • Carry out supervisions, appraisals and return‑to‑work meetings • Foster strong communication and a positive, inclusive team culture Ensure Stability & Development • Maintain effective systems and service approaches • Manage referrals and support appropriate occupancy levels • Work closely with families, carers and external professionals to promote customer wellbeing ✅ What You’ll Need • Level 5 qualification in Social Care (or working towards) • Experience leading teams in a social care setting • Strong organisational, communication and problem‑solving skills • Experience supporting people with learning disabilities • A calm, confident and person‑centred leadership style 🚀 Your Journey With Us You’ll receive a structured induction and ongoing support from the wider management team to help you succeed and develop in the role. Employment is subject to enhanced DBS and safer recruitment checks.   About the company Leading Lives is an employee-owned social care organisation supporting people across Suffolk to live independent, fulfilling lives. We provide person-centred support that promotes choice, dignity and opportunity, while creating a positive and inclusive workplace for our colleagues. Whether you're starting your career in care or looking to progress, you'll be part of a supportive team that values your ideas, invests in your development and empowers you to make a real difference every day. Required Criteria Desired Criteria Skills you'll need • Coaching