Service Support Manager
Licensed sponsor Cardiff Full-time Posted 1 week ago
Join Mitie – the future of high performing places.
💼ROLE: Service Support Manager
🕐HOURS: Monday to Friday, 37.5 hours
📍LOCATION: Wales and borders - Site visits
Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.
Main duties
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we are looking for
- Previous management experience,
- Excellent customer service and communication skills,
- Strong organisational and time management abilities,
- IT literacy, especially in Microsoft Office,
- Full UK clean driving licence (company car provided),
- IOSH Health & Safety qualification is highly desirable,
