ServiceNow Engineer

Licensed sponsor United Kingdom Full-time Posted 1 day ago

About the Company

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum.

Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025.

Summary

We are seeking an experienced ServiceNow Dev/Admin to support the onboarding of recently acquired entities onto the enterprise ServiceNow platform. In this hybrid role, you will administer the platform and develop the configurations, integrations, and automations needed to migrate acquired teams from legacy tools, close operational gaps, and drive platform adoption. You will work closely with the Project Manager / Implementation Lead, platform architects, and business stakeholders from the acquired entities, building solutions in line with ServiceNow best practices and promoting out-of-the-box (OOTB) standardized solutions.

Responsibilities

Acquired Entity Onboarding & Platform Operations

Entity Onboarding: Configure and onboard acquired entities onto the enterprise ServiceNow instance, including companies, locations, groups, users, roles, and access controls in line with security and governance standards.
Platform Administration: Administer and maintain ServiceNow instances to ensure platform stability, performance, and security as new entities and users are added.
Data Migration: Support migration of data from legacy ITSM and asset management tools using import sets, transform maps, and data validation.
CMDB & Data Management: Support CMDB and data management activities, including CI maintenance, duplicate handling, and data quality for newly acquired estates.
Issue Resolution: Troubleshoot and resolve platform issues, incidents, and defects raised during onboarding, testing, and go-live.
Release & Upgrade Support: Support release, upgrade, and deployment activities, including testing and update set management.

Development, Configuration & Standardization

Process Standardization: Configure and enhance ServiceNow modules and workflows to standardize acquired entities' processes onto the enterprise platform, favouring OOTB solutions over customisation.
Scripting: Build and maintain client-side and server-side scripts, including Business Rules, Client Scripts, UI Policies, and Script Includes, where configuration alone cannot meet the requirement.
Workflow & Automation: Design and implement workflows, approvals, notifications, and automations using Flow Designer, including entity-specific routing and approvals.
Service Catalog: Configure the ServiceNow Service Catalog, including catalog items, variables, and fulfilment flows tailored to each acquired entity.
Reporting & Dashboards: Create and maintain reports and dashboards to track onboarding progress, adoption, and platform health.
Legacy Customization Reduction: Support rationalization of legacy customizations and align acquired entities' requirements to platform best practice architecture.

Integration & Stakeholder Collaboration

Integrations: Develop and support integrations using REST and SOAP APIs and Integration Hub, including identity, HR, and third-party systems of acquired entities.
Discovery & Orchestration: Assist with Discovery, Orchestration, and Integration Hub use cases to bring acquired infrastructure and assets under management.
Stakeholder Collaboration: Work with the Project Manager / Implementation Lead and business stakeholders from acquired entities to translate requirements and user stories into technical solutions.
Platform Standards: Collaborate with architects and senior developers to ensure alignment to platform standards and design principles.
Adoption Support: Support go-live, hypercare, and Organizational Change Management (OCM) activities to drive user adoption.

Skills

Platform & Development Expertise

Recent ServiceNow Experience: Hands-on experience working directly with the ServiceNow platform within the last 18 months.
Strong proficiency working with ServiceNow instances, applications, plugins, and modules, including ITSM, ITOM, and ITAM. SIR, USEM and BCM experience would be helpful.
Experience onboarding new business units, companies, or entities onto a shared ServiceNow instance, including multi-entity data separation and access models.
Experience migrating data from legacy ITSM and asset management tools using import sets, transform maps, and data validation.
Solid JavaScript capability within the ServiceNow platform, with the ability to write, customise, debug, and maintain scripts efficiently.
Experience working with ServiceNow APIs (REST and SOAP), Integration Hub, and external system integrations.
Hands-on experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and server-side scripting.
Knowledge of application creation and management in ServiceNow, including application scope and update set management.
Experience customising the ServiceNow user interface, including forms, lists, and Service Portal.
Understanding of best practices for script performance, database queries, and OOTB-first design.
Solid understanding of ITIL processes and how they are implemented within ServiceNow.

Core Skills

Strong problem-solving skills and a customer-focused mindset.
Effective collaboration, relationship management, and stakeholder engagement skills, including with teams new to the platform.
Ability to work to defined timelines and delivery milestones across multiple onboarding workstreams.
Practical experience working in Agile and SDLC frameworks, including documentation and user story refinement.
Ability to work effectively and drive delivery in a remote or hybrid environment.

Nice to Have

Platform Governance: Background supporting CMDB data governance, legacy customization reduction, or platform modernization efforts.
M&A Experience: Experience supporting post-acquisition integration, particularly in healthcare or other regulated industries.
Experience migrating from legacy ITSM tools such as EasyVista, BMC Remedy, or Freshworks into ServiceNow.
Exposure to Discovery, Orchestration, and SIR / USEM modules.
Strong documentation and knowledge-sharing discipline.
An additional European language such as French or Portuguese.

Education / Professional Experience/ Qualifications

ServiceNow Certifications (required / strongly preferred)

ServiceNow Certified Application Developer (CAD)

Additional ServiceNow Certifications (preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Master Data Management Specialist (MDMS)
ServiceNow Certified Scripting Developer (CSD)
ServiceNow Certified Master Consultant (MC)

Additional Qualifications & Skills

ITIL 4 Foundation
Advanced Microsoft Excel
Strong technical writing capability
JavaScript
HTML
CSS

Our company fosters a values-driven and people-centric work environment that enables our employees to:

Accelerate growth, both professionally and personally
Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent - persistent.com/careers.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”